Thanks Joe, appreciate it!! On Thu, Jul 23, 2015 at 12:04 PM, Joe D'Souza <jdso...@shyle.net> wrote:
> ** > > I am pretty sure I had heard something to the effect that it does work – > for e.g. if you were on a flight or a field service person and had no > access to the application, you could update it while flying or on the road > and those updates would auto sync once connected to the network. > > > > Let me talk to the person who told me this & I’ll revert back to this > thread with what I learn. > > > > Joe > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *lisa bumshteyn > *Sent:* Thursday, July 23, 2015 10:33 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Off-line capability in Remedy ver 8.1.02 and 9 > > > > ** > > Hi Joe, > > > > Yes, MyIT does do something similar curently. With ver 9 (I believe, may > need to double check), MyIT/SmartIT is based on html5 framework and they > lost the ability to work off-line and get it to sync. So that's not going > to work, as it's essential for us to be able to work in a secluded > environemtn away from network connectivity (and to be able to sync when > connectivity is established). > > > > On Thu, Jul 23, 2015 at 9:57 AM, Joe D'Souza <jdso...@shyle.net> wrote: > > ** > > If MobileReach does not work for you, doesn’t My IT do something similar? > > > > Joe > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *lisa bumshteyn > *Sent:* Thursday, July 23, 2015 9:45 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Off-line capability in Remedy ver 8.1.02 and 9 > > > > ** > > Thanks John. We're in the process of doing that, but so far it's not > looking promising. Need some alternatives if this falls through. > > > > On Thu, Jul 23, 2015 at 9:26 AM, John Sundberg < > john.sundb...@kineticdata.com> wrote: > > ** > > I would suggest you work with MobileReach and work to get the security > issues resolved. > > > > An introduction of a new technology will be way harder than getting the > MobileReach solution tweaked to work within your security needs. > > > > > > > > -John > > > > On Thu, Jul 23, 2015 at 8:22 AM, lisa bumshteyn <lisa9...@gmail.com> > wrote: > > ** > > Hi All, > > > > I'm looking to see if there are any tools out there for ver 8.1.02 and > especially 9 that have off-line capability. . We have a need for the > mobilie client to work offline and sync when a secured network is > available. Currently we're using MobileReach, which has be working well, > however the security requirements at the client have changed and direct > traffic to a port will no longer be allowed. They need any third party tool > to be able to go through the proxy, which MobileReach is limited on. > > > > BMC Mobility is another option that was explored. While it has offline > capability now, with the introduction of MyIT/SmartIT they lost the ability > to work offline and get it to sync afterwards. > > > > So the million dollar question is, what other tools are there that will > accomplish the task. > > > > Thanks, > > Lisa Bumshteyn > > (347) 228-3207 > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > > -- > > *John Sundberg* > > *Kinetic Data, Inc.* > > *"Your business. Your process."* > > > > 651-556-0930 I john.sundb...@kineticdata.com > > www.kineticdata.com I community.kineticdata.com > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
