No worries its now resolved!
remove the line as indicated by the KB# and increased the Java heap size
and all ok now.
Thanks
On Tue, Sep 15, 2015 at 12:33 PM, frex popo <frexpo...@gmail.com> wrote:
> Dear all,
>
> I am installing ars8.0 Patch002 on a serve group’s secondary server. This
> patch is supposed to update server, assignment and approval. The
> installation is failing for approval with the following error.
>
> LOG EVENT {Description=[Failed to execute
> executeApprovalServerUpgradeNative],Detail=[Encountered error while
> executing arapupgd]}
>
> Linux 2.6.32-504.23.4.el6.x86_64 #1
>
> Oracle 11 R2
>
> ARS 8.0
>
>
>
> Tries few a couple of knowlege base articles but no luck
> KA325976 : set Allow-Unqual-Queries: T
> KA409835 : increase java heap size to 1024 in script approval-utils.sh
>
> $JAVA_HOME/bin/java –Xmx1024m -classpath
> $AP_UTIL_HOME:$AP_UTIL_HOME/aputils$VERSION.jar:$AP_UTIL_HOME/arapi$VERSION.jar:$AP_UTIL_HOME/arutil$VERSION.jar:$AP_UTIL_HOME/log4j-1.2.14.jar
> com.bmc.arsys.aputils.APUtilDriver "$@"
>
> KA389126 : Removed the first line that was showing /bin/ksh in
> arapproval-util.sh
>
> Any thoughts?
> Many thanks
> frex
>
> *Log extract*
>
> PROGRESS EVENT
> {Description=[programRunnerInstallationTask.description],Progress=[0],Detail=[programRunnerInstallationTask.executeProgram]}
>
> (Sep 15 2015 08:23:00.384 AM
> +0200),SEVERE,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerNativeUpgradeExecutable,
>
> LOG EVENT {Description=[Failed to execute
> executeApprovalServerUpgradeNative],Detail=[Encountered error while
> executing arapupgd]}
>
> (Sep 15 2015 08:23:00.385 AM
> +0200),SEVERE,com.bmc.install.task.InstallationStateHelper,
>
> LOG EVENT {Description=[Approval Server
> failed],Detail=[featureApprovalServer]}
>
> (Sep 15 2015 08:23:00.385 AM
> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>
> LOG EVENT {Description=[SET PROPERTY
> FAILED_INSTALL_FEATURES],Detail=[featureApprovalServer]}
>
> (Sep 15 2015 08:23:00.385 AM
> +0200),INFO,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerNativeUpgradeExecutable,
>
> LOG EVENT {Description=[approval-utils executed],Detail=[exitCode=1]}
>
> (Sep 15 2015 08:23:00.388 AM
> +0200),INFO,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerPostInstallInstallationTask,
>
> PROGRESS EVENT
> {Description=[programRunnerInstallationTask.description],Progress=[50],Detail=[programRunnerInstallationTask.executeProgram]}
>
> (Sep 15 2015 08:23:00.410 AM
> +0200),INFO,com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerPostInstallInstallationTask,
>
> PROGRESS EVENT
> {Description=[programRunnerInstallationTask.description],Progress=[100],Detail=[programRunnerInstallationTask.complete]}
>
> (Sep 15 2015 08:23:00.468 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[COMPLETED
> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.approvalserver.ApprovalServerPostInstallInstallationTask]}
>
> (Sep 15 2015 08:23:00.469 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[CREATED
> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.tasks.ARSuiteKitPostUpgradeInstallationTask]}
>
> (Sep 15 2015 08:23:00.469 AM
> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>
> LOG EVENT {Description=[SET PROPERTY
> VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
>
> (Sep 15 2015 08:23:00.469 AM
> +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
>
> LOG EVENT {Description=[SET PROPERTY
> VALIDATION_WARNING_RESULT],Detail=[VALIDATION_SUCCESS]}
>
> (Sep 15 2015 08:23:00.470 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[CREATED
> InstallationTask],Detail=[com.bmc.install.product.arsuitekit.tasks.ARSuiteKitPostInstallVerificationTask]}
>
> (Sep 15 2015 08:23:00.470 AM
> +0200),INFO,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[CREATED
> InstallationPanelDelegate],Detail=[com.bmc.install.product.arbase.ui.ARBasePostInstallVerificationPanel]}
>
> (Sep 15 2015 08:23:00.472 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[CREATED
> InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}
>
> (Sep 15 2015 08:23:00.475 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[STARTED
> InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}
>
> (Sep 15 2015 08:23:00.475 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[ProgressMessages]}
>
> (Sep 15 2015 08:23:00.542 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[0],Detail=[installCompletion.installCompletion.mergeInstalledConfiguration]}
>
> (Sep 15 2015 08:23:00.572 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[20],Detail=[installCompletion.installCompletion.updateProductRegistry]}
>
> (Sep 15 2015 08:23:00.678 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[40],Detail=[installCompletion.installCompletion.setActiveFeaturesToInstalled]}
>
> (Sep 15 2015 08:23:00.702 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[60],Detail=[installCompletion.installCompletion.setProductHome]}
>
> (Sep 15 2015 08:23:00.940 AM
> +0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> LOG EVENT {Description=[Updating installing configuration],Detail=[Set
> product home]}
>
> (Sep 15 2015 08:23:00.954 AM
> +0200),CONFIG,com.bmc.install.task.InstallationTask,
>
> LOG EVENT {Description=[Set product home],Detail=[BMC_AR_SYSTEM_HOME]}
>
> (Sep 15 2015 08:23:00.980 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[70],Detail=[installCompletion.installCompletion.saveInstalledConfiguration]}
>
> (Sep 15 2015 08:23:01.445 AM
> +0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> LOG EVENT {Description=[Updating installing
> configuration],Detail=[Finished]}
>
> (Sep 15 2015 08:23:01.461 AM
> +0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> LOG EVENT {Description=[Finished]}
>
> (Sep 15 2015 08:23:01.461 AM
> +0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> LOG EVENT {Description=[Updating installed
> configuration],Detail=[Finished]}
>
> (Sep 15 2015 08:23:01.486 AM
> +0200),CONFIG,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> LOG EVENT {Description=[Finished]}
>
> (Sep 15 2015 08:23:01.508 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[75],Detail=[installCompletion.installCompletion.runCompletionActions]}
>
> (Sep 15 2015 08:23:01.540 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[80],Detail=[installCompletion.installCompletion.deleteTempLeftovers]}
>
> (Sep 15 2015 08:23:01.663 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[90],Detail=[installCompletion.installCompletion.determineIfRebootIsRequired]}
>
> (Sep 15 2015 08:23:01.684 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[95],Detail=[installCompletion.installCompletion.logInstallSummary]}
>
> (Sep 15 2015 08:23:01.687 AM
> +0200),INFO,com.bmc.install.utility.logging.Log,
>
> --------------------------------------------------------
>
> BMC Remedy Action Request System 8.0.00 Patch 002 install failed.
>
> --------------------------------------------------------
>
> Feature Approval Server failed
>
> --------------------------------------------------------
>
> (Sep 15 2015 08:23:01.708 AM
> +0200),INFO,com.bmc.install.product.base.installer.InstallCompletionInstallationTask,
>
> PROGRESS EVENT
> {Description=[installCompletion.installCompletion.description],Progress=[100],Detail=[installCompletion.installCompletion.complete]}
>
> (Sep 15 2015 08:23:01.982 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[COMPLETED
> InstallationTask],Detail=[com.bmc.install.product.base.installer.InstallCompletionInstallationTask]}
>
> (Sep 15 2015 08:23:01.985 AM
> +0200),INFO,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[CREATED
> InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.InstallSummaryInstallationPanelDelegate]}
>
> (Sep 15 2015 08:23:02.002 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[DISPLAYED
> InstallationPanelDelegate],Detail=[com.bmc.install.product.base.ui.InstallSummaryInstallationPanelDelegate]}
>
> (Sep 15 2015 08:23:02.006 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[MESSAGE BUNDLE],Detail=[InstallerMessages]}
>
> (Sep 15 2015 08:39:35.444 AM
> +0200),CONFIG,com.bmc.install.product.base.project.runner.ProjectRunner,
>
> LOG EVENT {Description=[DONE SELECTED]}
>
>
>
> ************************************************************
>
>
>
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