We're in the process of testing version 9, so I can't comment on that yet. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Monday, October 05, 2015 3:51 PM To: arslist@ARSLIST.ORG Subject: Re: FTS Re-index issue ** FTS has changed since Williams description. Indexes should now be on the disks of the servers doing the indexing for improved performance. Each indexing server creates its own index that it uses for searches. Servers that are not indexers (those having no FTS record in the server group ranking form) use the primary indexing server for searches. If this server isn’t available the ranking form tells them which server to try next. Community posts discuss FTS, e.g.: https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2013/10/11/the-pulse-high-availability-for-fts-in-a-server-group The fortification does work to reduce the number of fields needing indexing but we found that adding a customisation to, say, the incident form caused the index information on indexed fields to propagate to incident join forms and then be indexed. BMC was going to fix this but I’ve not tested this on the latest versions. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: 05 October 2015 16:47 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: FTS Re-index issue ** I disagree. You do NOT want to re-index from every server. First of all - what version of ARS? Let's assume it's version 8 or later. Second - when you re-index there's a specific process. You should disable FTS on all servers and disable indexing on all servers. Then shut them all down. Delete all of the index files from the shared index location (see below). Use a SQL tool and truncate the table FT_PENDING (or write a Display Only form + workflow to do this, which is what I did for long term ease of use). Then start the admin server and enable indexing. Then start a re-index. Start the other servers back up and turn FTS back on when the re-index is done. Now as to configuration.... There's more than one way to do it but BMC definitely has a preferred way. In a server group BMC prefers you have a shared file location all servers can access. One server - usually the admin server for the server group - is the indexing server. It creates all of the index files and updates the files when new requests are put into the FT_PENDING table. One of the other servers (or the other server if you only have two servers) is the search server. It should have FTS indexing disabled and should be configured to retrieve all searches for FTS. So all of the plugins in the ar.conf/ar.cfg on every server should reference the search server. This prevents file locking problems. Also, there is an FTS fortifications patch out that removes a LOT of extra/unused indexes and GREATLY reduces the amount of time it takes to do a full re-index. I highly recommend applying this if you have not. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Durga, V H V Sekhar Sent: Monday, October 05, 2015 8:59 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: FTS Re-index issue ** You need to re-index from both the indexer servers. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jithin T.R Sent: 05 October 2015 06:55 To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: FTS Re-index issue ** Hi Team, We have an issue, I cannot search using full name (Change Manager) and throwing error. This we have fixed by re-indexing. However, no we have an issue when we run re-index(only on primary server) it works fine in that server but not in other server. What is the procedure to FTS re-index in a server group environment ? We have 2 server both are configured as Server Group Indexer. Ranked the servers in Ranking form. Do we need to re-index each server ? Thanks & Regards, Jithin Radhakrishnan _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
