William, We are doing the same evaluation and reaching the same conclusions. We have enough custom active links, especially on the change request side that SmartIT doesn't seem to have a benefit. Of course, we're open to being shown the light.
Thanks for putting the question to the list. Thad On Thu, Oct 8, 2015 at 9:34 AM, William Rentfrow <wrentf...@stratacominc.com > wrote: > ** > > LJ - > > > > Thanks for the reply. I get the filter validation but there's so much > functionality lost that I'm now starting to wonder what the point of Smart > IT actually IS :) It's probably one of those forest/trees things and I > need to get into it a bit more. > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing > *Sent:* Thursday, October 08, 2015 11:26 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: (probably a dumb) SmartIT question > > > > ** > > William, > > So...I'll state at first that I'm 0% familiar with SmartIT, and you know > it better than me at this moment.....but, with that said. > > > > It's my understanding that SmartIT isn't, and isn't planned to be a > 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires > Active Links, and the only workflow that you can fire on a form is > Filters....so...no, I don't think you can do the type of client side work > you did with Mid-Tier through that new Client....any sort of 'validations' > you need done should be done through Filters. > > > > On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow < > wrentf...@stratacominc.com> wrote: > > ** > > Hi listers - > > > > I am just getting started in SmartIT. We just installed the most recent > version (I can check that, but I don't think it's really relevant). > > > > We have a bunch of custom workflow on HPD:Help Desk - things like "enter > an account code" and assuming the code is valid it displays the office/site > information for a particular account. In short, there's a bunch of > workflow that fires on gain/lose focus type events. > > > > Several different places I checked all said "rewrite your custom code as > service filter actions". However, that won't work. As far as I can tell > there's no way to invoke a filter service action to do a set fields because > there's no way to have an active link fire on gain/lose focus. > > > > So is it impossible to do this in Smart IT? > > > > William Rentfrow > > wrentf...@stratacominc.com > > Office: 715-204-3061 or 701-232-5697x25 > > Cell: 715-498-5056 > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > ------------------------------ > > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15 > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
