You can’t really build workflow in any meaningful way at this time in Smart IT. You can add fields (within certain limits) and on 1.2 you can add custom actions, such as one to launch the Mid-Tier while passing the Incident Number to launch that same Incident over there. That’s about it though.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, October 08, 2015 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: (probably a dumb) SmartIT question ** I can't find Build Workflow anywhere in here....hmm.... William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lippincott, Levi (OMA-GIS) Sent: Thursday, October 08, 2015 11:41 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: (probably a dumb) SmartIT question ** William, We are just starting to do tests with SmartIT/MyIT along with Remedy 9 SP1. I just removed our SmartIT/MyIT environment while we do an upgrade to 9 SP1, because some of the functionality of the latest version only functions with 9. I didn’t get to play with it much but in the customization section I recall seeing what appeared to be a “build workflow” that seemed to only apply to SmartIT/MyIT and was separate from Filters. Maybe I’m remembering wrong, but once our system is upgraded and I reinstall our SmartIT/MyIT server I can poke around and let you know. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com<mailto:levi.lippinc...@interpublic.com> Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Thursday, October 08, 2015 11:35 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: (probably a dumb) SmartIT question ** LJ - Thanks for the reply. I get the filter validation but there's so much functionality lost that I'm now starting to wonder what the point of Smart IT actually IS :) It's probably one of those forest/trees things and I need to get into it a bit more. William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, October 08, 2015 11:26 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: (probably a dumb) SmartIT question ** William, So...I'll state at first that I'm 0% familiar with SmartIT, and you know it better than me at this moment.....but, with that said. It's my understanding that SmartIT isn't, and isn't planned to be a 'Mid-Tier' type client, meaning that I don't believe that SmartIT fires Active Links, and the only workflow that you can fire on a form is Filters....so...no, I don't think you can do the type of client side work you did with Mid-Tier through that new Client....any sort of 'validations' you need done should be done through Filters. On Thu, Oct 8, 2015 at 9:48 AM, William Rentfrow <wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com>> wrote: ** Hi listers - I am just getting started in SmartIT. We just installed the most recent version (I can check that, but I don't think it's really relevant). We have a bunch of custom workflow on HPD:Help Desk - things like "enter an account code" and assuming the code is valid it displays the office/site information for a particular account. In short, there's a bunch of workflow that fires on gain/lose focus type events. Several different places I checked all said "rewrite your custom code as service filter actions". However, that won't work. As far as I can tell there's no way to invoke a filter service action to do a set fields because there's no way to have an active link fire on gain/lose focus. So is it impossible to do this in Smart IT? William Rentfrow wrentf...@stratacominc.com<mailto:wrentf...@stratacominc.com> Office: 715-204-3061<tel:715-204-3061> or 701-232-5697x25<tel:701-232-5697x25> Cell: 715-498-5056<tel:715-498-5056> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4830 / Virus Database: 4365/10744 - Release Date: 10/02/15 _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. 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