This maybe a long shot; it used to cause issues in earlier Remedy versions -
For the Results List, what is the "Width" setting of each Field Name? Does the Sum of the Width of all of the Field Names included in the Results List exceed 255? Example: Field Name = Status. Width = 50 Field Name = Summary. Width = 125 Decrease the Width to 10 or 20 for both fields. Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, October 23, 2015 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: 9215 Error generating page content Is there any commonality for those that do get the error: Only those that run a specific version of the browser Only those in one particular Group that has more in that results list than others Only those in a particular environment, e.g. they all have a particular pc they use versus others As you probably know, some underlying consistent cause must exist, and you need to know it to resolve. Clearly BMC thinks the results list being removed will fix it, but that doesn't explain why for some and not for others, root cause analysis. Last time I saw that browser error it was consistent for all, a form was totally corrupted which isn't the case here. As John suggested, more of your log might give us a clue. The ARSlist does allow attachments if you can attach a log from where you are. Hope that is a useful. Dan -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Halanger Sent: October 21, 2015 11:39 AM To: arslist@ARSLIST.ORG Subject: 9215 Error generating page content Hello Listers was hoping that someone here may have run into this issue. We are seeing the below intermittent error when clicking on Quick Links>Approval Central>Alternate Approvers Link. Once we click on the link we get the below. We are running itsm 8.1.02.001 RTLW_05/05/15_74299_debug 201505041023Hotfix. Againt Linux 2.6.32-504.30.3.el6.x86_64. This does not happen for everyone and even for the people who do see this issue, it does not happen all the time. BMC is reccomending that we remove field 1020 (results list), we would like to have an alternative to the bmc reccomendation. Has anyone in here run into this issue. Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: AP:Alternate ARERR [9215] Internal error. : Error generating page content. Try to clear browser cache and reload page. See Mid-Tier log for details. Form: AP:Alternate _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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