I foresee an overall package coming from Remedy. Depending on your organizations size (users and helpdesk agents), along with organization structure and tracking requirements, would determine if Remedy works and is efficient for your environment.
If you can, either now or later, incorporate Change, Asset and hopefully purchasing in the future, is definitely worth the Remedy utilization in the future. What would it take to implement that in a more proprietary software developed in house? What about the time to create it? All of these and more, depending on your organization needs and goals, need to be looked. Good luck. Nick Havin' Fun in Sacramento. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune Sent: Friday, December 22, 2006 8:27 AM To: arslist@ARSLIST.ORG Subject: Some help regarding Remedy usage I have been using Remedy Helpdesk here since about 1998. Right now we use Remedy to document trouble issues, notify the techs responsible for fixing an issue, and then subsequently documenting their fix to the problem. I run reports from time to time to see how we are doing. But I have been thinking that perhaps these functions could be best accomplished by our Oracle application development group in house. We have a pretty large application development group who create applications on top of Oracle and they are very talented folks. I am primarily concerned with how much using Remedy costs our computer services department. The cost for support, and the cost for adding users to the system just seems too high to justify our current usage. I have thought numerous times about expanding the system to incorporate other entities on our campus, but our Oracle developers are able to take care of the other departments on campus at a more competitive cost. However, it is not my intention to post a gripe about Remedy costs. I would rather figure out ifI am doing wrong as far as system utilization. As Remedy administrators, what do you all feel that Remedy specifically does that could not be efficiently developed using Oracle programming tools? What are some of the things you all are doing with AR and Remedy Helpdesk that I might consider implementing or enhancing? Thanks, Brad Terhune [EMAIL PROTECTED] ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
