As I recall 8.x did not always properly flush the cache. You could try it but remember that while your cache is being flushed the users will likely have a significant performance hit, the users will also notice that the next time they login things are a little slow to load because the forms will re-load. Velicheti sounds pretty certain that a re-boot of the application and mid-tier will fix this. Since you are going to impact users anyhow I would wait until the next maintenance window and do the re-boot. This way you can be pretty certain that you are impacting your users with a solution rather than a “it might work” solution. I think sometimes we tend to look at flushing the cache as a transparent activity but it really isn’t. The users are still impacted by it. If I know for certain it will work, I will flush the cache at night or a low usage point if it’s something urgent, but typically I still try to keep that in a maintenance window just like a re-boot. I hope that makes sense. Just my 2 cents☺
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sivarama Velicheti Sent: Wednesday, January 27, 2016 12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Force Password Change on login not working ** Teresa, The ideal solution would be to wait for the next maintenance window you guys have to properly reboot the Application and Mid-tier servers (That for sure fixed the problem). You can try flushing the cache though I cannot recall if that helped in our case. This happened about 3 years ago. Thanks Shiva Velicheti On Wed, Jan 27, 2016 at 11:36 AM, Fannin, Teresa S. <teresa.s.fan...@accenturefederal.com<mailto:teresa.s.fan...@accenturefederal.com>> wrote: ** Yes worked in User tool . So do I need to just flush Cache or do I need to reboot mid tier server? Thanks, Teresa Fannin, From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Sivarama Velicheti Sent: Wednesday, January 27, 2016 11:18 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Force Password Change on login not working ** Hi, I have had a similar issue before. This problem was caused by reboot of AR System Application servers and MidTier servers. Reboot of MidTier was scheduled to start only 5 minutes after AR System server reboot, this time was too low to completely boot up the Application Servers. This caused that force change password configuration not to work via MidTier. If you check this feature should work fine via the User Tool. Thanks Shiva Velicheti On Wed, Jan 27, 2016 at 10:58 AM, Fannin, Teresa S. <teresa.s.fan...@accenturefederal.com<mailto:teresa.s.fan...@accenturefederal.com>> wrote: ** I don’t have an answer but I am having the same issue. I have a production system and a dev system pretty much the same environment as you. In Dev it works in Prod it does not work. Thanks, Teresa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Lockwood, Teresa Sent: Wednesday, January 27, 2016 10:54 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Force Password Change on login not working ** “New User Must Change Password” is set to Yes (see below) [cid:image001.jpg@01D15906.73E4DEF0] ~~~~~~~~~~~~~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hennigan, Sandra, CTR, DSS Sent: Wednesday, January 27, 2016 11:31 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Force Password Change on login not working Check your settings on the "User Password Management Configuration" form. Thank you, Sandra -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lockwood, Teresa Sent: Wednesday, January 27, 2016 9:34 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: [Non-DoD Source] Force Password Change on login not working ** Have any of you seen a case where you set up someone in the People form then go to the User form and set "Force Password Change On Login" to Yes, but the user is NOT forced to change their password? I've had a few users now tell me that they were not prompted to change their password but I'm not sure what could be going on. Thank you in advance for your expertise. ~~~~~~~~~~~~~~~ Terri ARS 8.1.02 ITSM 8.1.02 Midtier 8.1.02 Windows 2008 MS SQL 2008 R2 SP2 _____________ The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" _____________ The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you. _____________ The information contained in this message is proprietary and/or confidential. If you are not the intended recipient, please: (i) delete the message and all copies; (ii) do not disclose, distribute or use the message in any manner; and (iii) notify the sender immediately. In addition, please be aware that any message addressed to our domain is subject to archiving and review by persons other than the intended recipient. Thank you. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks Shiva _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Thanks Shiva _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
