Hi Dylan I haven’t thought about Incident to Work Order but I have modified the Incident to Change. This involves two active link guides.
HPD:INC:QuickActions_CreateRequest pushes the data to the SHR:LandingConsole via active link INT:CHG:HPD:INC:CreateAssociation_Change_003 The syntax for this was rather time consuming. SHR:LHP:FromOpen pushes data to a new Change via active link SHR:LHP:FOrmOpenCreateAssocChg_InVF Hope this helps Mark -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dylan Armstrong Sent: Wednesday, March 09, 2016 10:15 AM To: arslist@ARSLIST.ORG Subject: Create Related Request Functionality Hi Folks! Question about Creating a Related Request on Incident in Remedy 8.1. I would like to add the option for an Incident to open a Work Order. I've looked at the code for INC to CHG and the others. It looks like they use the PERFORM-ACTION-SEND-EVENT process to complete this but it's specific to the module (@ CREATEASSOC_HPDCHG). Has anyone created this functionality using this method? If so, how did you do it? Thanks in advance!! Dylan Armstrong BMC Remedy Administrator, ITSM Hartford Healthcare _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ________________________________ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
