Hi Harsh, BMC has a product called virtual agent. This is a chat application which can be integrated with Lync and the VA product will take care of Ticket creation. Hope this suits for your use case, but there will be cost involved in it.
Just an idea from my end. Thanks, Anil K On 10-Mar-2016 2:03 pm, "Harsh" <chaudhar...@gmail.com> wrote: > ** > Hi Guys, > > Is there any way we can invoke a webservice call through microsoft lync.? > > Regards, > Harsh > > On Thu, Mar 10, 2016 at 3:26 AM, Harsh <chaudhar...@gmail.com> wrote: > >> Hi Experts, >> >> We were working on one of the integration request where we need to create >> a ticket through microsoft lync conversation. >> >> We are currently planning to use LcsLog table where lync stores >> conversation messages and use the same to create a ticket in remedy. >> >> Please let me know if you have any other way to achieve the same or gone >> through such use case. >> >> -- >> *Thanks & regards* >> *“Harsh Chaudhary”* >> *"Impatience never commanded success**"* >> >> >> > > > -- > *Thanks & regards* > *“Harsh Chaudhary”* > *"Impatience never commanded success**"* > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
