Hello! Have any of you got Remedy set up in a way that allows people who do not exist in the "User" form to submit and view requests via the web?
We have a bespoke web-based Remedy system and currently only trained agents are allowed to log calls, and it is currently all internal - although we do have web services interacting with external systems and some basic web forms which pass CSV data. We're looking to potentially allow anyone to report faults using a simplified version of the call-logging screen and for this to be more flexible and scalable than the existing web forms integration. Questions: - One suggestions is using a third party app as a go-between, between Remedy and the outside world. Is that a recommended step? That would seem to be a duplication of effort (changes to the external form need to be reflected in the remedy form and vice versa) - What is the best way of allowing Joe Public to submit a request and subsequently be able to view that request? We wouldn't look for them to exist as a remedy on user, but we would want to store their email address and check that it is valid. - Are there any security issues to be aware of? I imagine this could be the question that stops us from moving forward on this one Any hints/tips/stories of success/failure gratefully received! Thanks Isabel Glasgow - UK Council of the Year 2015 ***Disclaimer**** This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Access in any contract or obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 Registered Office: 220 High Street, Glasgow, G4 0QW _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
