Hello,
You may want to try the following just to test your job is set up properly: Change your job just to process the creates in the first instance (using the db value which differentiates the creates from the updates, adding this to the query of the job) Restart the AIE service Run the Job If Successful run the updates The above may shed some more light on where the problem may be. Also, make sure the unique identifiers on the job are actually unique. Hope that helps. Regards, Khalil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Amit B Sent: 13 May 2016 06:01 To: arslist@ARSLIST.ORG Subject: need help about AIE engine ** Hello All, We are using AIE engine to bring data from external DB to remedy application. There will be 2 different type of data available in external DB. First is fresh new data which needs to be created in remedy application and another one is update . In case of update AIE job is not able to work properly. We are getting below error : [Thu May 12 2016 18:04:46.7180] - <TID: 022> <ERR > AddAssetToAR: Error processing entry 1000101035, form Form Name AddAssetToAR: AR API returned error during ARCreateEntry rc = 2 Requested record is locked by another user, please retry. (566) During update ,system will fetch data from external DB and push it into Remedy form and then send acknowledgement back to external DB. Let me know your suggestion about this issue. Regards, Amit _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
