Hello Khalil, Sure i will try this and let you know the outcome of the same.
Regards, Amit On Fri, May 13, 2016 at 1:43 PM, Mohammed Khalil (Technosys Limited) < mohammed.kha...@technosysuk.com> wrote: > ** > > Hello, > > > > You may want to try the following just to test your job is set up properly: > > > > Change your job just to process the creates in the first instance (using > the db value which differentiates the creates from the updates, adding this > to the query of the job) > > Restart the AIE service > > Run the Job > > If Successful run the updates > > > > The above may shed some more light on where the problem may be. > > > > Also, make sure the unique identifiers on the job are actually unique. > > > > Hope that helps. > > > > Regards, > > > > Khalil > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Amit B > *Sent:* 13 May 2016 06:01 > *To:* arslist@ARSLIST.ORG > *Subject:* need help about AIE engine > > > > ** > > Hello All, > > > > We are using AIE engine to bring data from external DB to remedy > application. There will be 2 different type of data available in external > DB. First is fresh new data which needs to be created in remedy application > and another one is update . In case of update AIE job is not able to work > properly. > > > > We are getting below error : > > > > [Thu May 12 2016 18:04:46.7180] - <TID: 022> <ERR > AddAssetToAR: Error > processing entry 1000101035, form *Form Name* > > AddAssetToAR: AR API returned error during ARCreateEntry rc = 2 > > Requested record is locked by another user, please retry. (566) > > > > During update ,system will fetch data from external DB and push it into > Remedy form and then send acknowledgement back to external DB. > > > > Let me know your suggestion about this issue. > > > > Regards, > > > Amit > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > Virus-free. > www.avast.com > <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient> > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
