They've been very helpful in trying to fix things. A lot has to do with the underlying Yellowfin platform too.
Sent from my iPhone > On Dec 28, 2016, at 5:38 PM, Jason Miller <jason.mil...@gmail.com> wrote: > > ** > Uh oh... Trouble in reporting paradise? > >> On Wed, Dec 28, 2016 at 2:23 PM, Tauf Chowdhury <taufc...@gmail.com> wrote: >> ** >> Wait a few more months until my team beta tests smart reporting in >> production and works out all the bugs 😉 >> >> Sent from my iPhone >> >>> On Dec 28, 2016, at 5:07 PM, Jason Miller <jason.mil...@gmail.com> wrote: >>> >>> ** >>> Ultimately this issue is what killed RTF usage in our homegrown Service >>> Desk form. We were able to handle everything except reporting. When people >>> created their own reports or if we created Crystal Reports (automatically >>> run with CRD) the HTML encoding was in the details field. Fixing messed up >>> reports was more important than having inline images and text formatting. >>> >>> Yes, we could have stripped the HTML to a new field and had people use that >>> field for reporting but we didn't want the added complexity, to have to >>> maintain duplicate data, and make reporting more cumbersome for users. >>> >>> I am assuming Smart Reporting can handle the RTF fields? I am waiting for >>> BMC to finally let non-ITSM customers use Smart Reports. It is my >>> understanding BMC has been trying to work out the licensing details with >>> Yellowfin but I haven't heard anything solid in over a year. >>> >>> As for a Display Only form (or a DO field for that matter), I am not sure >>> how you would report off of it since it doesn't hold any data. >>> >>> Jason >>> >>>> On Wed, Dec 28, 2016 at 1:00 PM, Fawver, Dustin <faw...@mail.etsu.edu> >>>> wrote: >>>> ** >>>> Greetings! >>>> >>>> >>>> I am currently working on moving over to ARS 9.1. We are currently using >>>> ARS 7.1 in production. On that system, one of our forms has a character >>>> field named Details where any HTML-formatted content gets converted to >>>> plain text. The technicians click on a button which runs a macro that >>>> creates an AR System report sent to the tech's printer. The report >>>> contains particular fields, but not all that are on the form. >>>> >>>> >>>> I have been able to successfully recreate the process using an Open Window >>>> active link to both an AR System and a Web report. What I have changed is >>>> that the Details field on the development system has been set to Rich >>>> Text. This works beautifully on the form itself. In the report, all of >>>> the HTML tags are shown. I've looked through the standard report pages in >>>> the online BMC documentation. I haven't found any sort of way to make it >>>> work to where the HTML content is nicely formatted on the report. >>>> >>>> >>>> In case this matters, we don't have a Crystal Reports or a Business >>>> Objects server to which to send a report. I don't have Smart Reporting >>>> available either as we're not running ITSM. Do you think I need to create >>>> a new display-only form with which to format the data? >>>> >>>> >>>> Thanks! >>>> >>>> >>>> --Dustin Fawver >>>> >>>> >>>> HelpDesk Technician >>>> >>>> East Tennessee State University >>>> >>>> (423) 439-4648 >>>> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
