Hello All,

I need help with email notifications.
Though we are using ar system email messages but other intermediate 
notification forms are all customized. Not having any other OOTB form.

Some email notifications sent to requester has subject line for different 
ticket # and email body for different.
Our exchange outgoing mailbox has correct subject and email body.
This issue is random and happened for different clients.

Could it be related to upgrade from 7.6 to 9.0.1?
Has anyone experienced similar problem?
Please help!

Thanks!
Kaur

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