Hi,
Are you using the FLTR/ESCL Notify Action, or are you Pushing data to AR System
Email Messages?
Another common cause would be that you use (display-only) fields in the
notification, that are changed AFTER you Push/Notify Action is executed. This
would change the Notify/Push as these are run in a later filter phase.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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February 24, 2017 11:09 PM, "Kaur" <remedyiss...@gmail.com> wrote:
> Hello All,
>
> I need help with email notifications.
> Though we are using ar system email messages but other intermediate
> notification forms are all
> customized. Not having any other OOTB form.
>
> Some email notifications sent to requester has subject line for different
> ticket # and email body
> for different.
> Our exchange outgoing mailbox has correct subject and email body.
> This issue is random and happened for different clients.
>
> Could it be related to upgrade from 7.6 to 9.0.1?
> Has anyone experienced similar problem?
> Please help!
>
> Thanks!
> Kaur
>
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