Everyone, LJ pointed me to the hidden log file location – something BMC Support couldn’t do.
BMC now has the logs. Yes I did use a password in the User form. I re-typed the passwords each time. Only one upgrade was run at a time (at least an hour a part) I’ll check the Remedy Application Service password, but the error was on the Admin User. And the winner is Raj Hiremath from BMC who suggested restarting the AR Server! The upgrade is now in motion. Thank you all for responding! Once again, the ARSlist came thorough!! Joel Joel Sender * jdsen...@earthlink.net From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, June 14, 2017 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: v.9.1.3 upgrade fails ** The install log files are typically stored in a hidden temp directory under the profile of the user running the installer, typically something like c:\Users\<UserName>\AppData\Local\Temp or somewhere similar on Windows machines....typically /tmp on unix/linux.... On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender <jdsen...@earthlink.net> wrote: ** I’ve got a ticket at BMC for this, but I thought the ARSlist might have some insight: I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). Both versions complain that the ‘AR System Server Admin’ user fails authentication. I’ve verified that ‘Demo’ and my ID can login to the server with the same passwords entered into the upgrade dialog. BMC support has requested LOG files from the install, but after extensively searching the disk, no log files are found. Anyone bump into this before? Thanks, Joel Joel Sender * jdsen...@earthlink.net <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> Virus-free. <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> www.avast.com _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
