but in an unofficial capacity of course :) On Wed, Jun 14, 2017 at 3:02 PM, Jason Miller <jason.mil...@gmail.com> wrote:
> ** > LOL! Well... LJ is BMC Support, you just got to the upper levels through a > different channel :) > > On Wed, Jun 14, 2017 at 1:49 PM, Joel D Sender <jdsen...@earthlink.net> > wrote: > >> ** >> >> Everyone, >> >> LJ pointed me to the hidden log file location – something BMC Support >> couldn’t do. >> >> BMC now has the logs. >> >> >> >> Yes I did use a password in the User form. >> >> I re-typed the passwords each time. >> >> Only one upgrade was run at a time (at least an hour a part) >> >> I’ll check the Remedy Application Service password, but the error was on >> the Admin User. >> >> >> >> And the winner is Raj Hiremath from BMC who suggested restarting the AR >> Server! >> >> The upgrade is now in motion. >> >> >> >> Thank you all for responding! >> >> Once again, the ARSlist came thorough!! >> >> *Joel* >> >> Joel Sender * jdsen...@earthlink.net >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing >> *Sent:* Wednesday, June 14, 2017 9:09 AM >> *To:* arslist@ARSLIST.ORG >> *Subject:* Re: v.9.1.3 upgrade fails >> >> >> >> ** >> >> The install log files are typically stored in a hidden temp directory >> under the profile of the user running the installer, typically something >> like >> >> >> >> c:\Users\<UserName>\AppData\Local\Temp >> >> >> >> or somewhere similar on Windows machines....typically /tmp on >> unix/linux.... >> >> >> >> On Wed, Jun 14, 2017 at 9:58 AM, Joel D Sender <jdsen...@earthlink.net> >> wrote: >> >> ** >> >> I’ve got a ticket at BMC for this, but I thought the ARSlist might have >> some insight: >> >> >> >> I am attempting to upgrade ARS 8.1 to 9.1.3 (or 9.1.2 – same problem). >> >> Both versions complain that the ‘AR System Server Admin’ user fails >> authentication. >> >> I’ve verified that ‘Demo’ and my ID can login to the server with the same >> passwords entered into the upgrade dialog. >> >> >> >> BMC support has requested LOG files from the install, but after >> extensively searching the disk, no log files are found. >> >> >> >> Anyone bump into this before? >> >> Thanks, >> >> *Joel* >> >> Joel Sender * jdsen...@earthlink.net >> >> >> >> >> >> >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=icon> >> >> Virus-free. www.avast.com >> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=emailclient&utm_term=link> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
