In version 5.5 syntax errors in the SLA definition would cause BRIE services to hang. Maybe this is present in 6.0 as well. I would carefully look at the syntax of the SLA definition.
Details: SLA 5.5 1441, 1457 applied. when there is a syntax error in the To: field then it is corrected, the brie service hangs. Fixing it requires deleting Application pending and restarting services. Specifically when missing a $ in a field reference for the To: on the Action. The field holds an email address. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Wednesday, January 03, 2007 6:27 PM To: arslist@ARSLIST.ORG Subject: Re: SLA - BRIE dies for no reason Thanks Uday, I already applied Patch 1537 with no different results. SLA BRIE still randomly stops processing and I have to stop/restart services for BRIE to come back to life. Can you think of anything else that may cause this? Thanks again! :) Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Uday Joshi Sent: Wednesday, January 03, 2007 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: SLA - BRIE dies for no reason ** I had similar experience. SLA Patch 1537 helps. Best Regards, Uday Joshi ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jase Brandon Sent: Thursday, January 04, 2007 01:57 AM To: arslist@ARSLIST.ORG Subject: SLA - BRIE dies for no reason ** Hello Listers, SLA 6.0 Has anyone ever had a problem with the SLA-BRIE engine just "dying" for no apparent reason? As I am creating SLA's and suddenly records just stop processing from the application pending form. I have enabled BRIE. logging from the SLA-Config Form, no errors. When I check, the BRIE service is running. I have exhausted support with this, they have no clue as to what would cause this problem. I am at my wit's end on this one. Been chasing it for over a month. Please advise, Thanks in Advance, Jase Brandon Remedy Administration/Development Customer Support Systems Group Desk - (615) - 320-4494 Cell - (334) - 318-5426 [EMAIL PROTECTED] DaVita Inc. __20060125_______________________This posting was submitted with HTML in it___ The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"