Did you checked out of the box reports ?! On Fri, Nov 10, 2017 at 1:07 PM Abhishek Anand <abhi.masc...@gmail.com> wrote:
> Hi Experts, > > We are having a requirement to retrieve a report from Incident – > HPD_HelpDesk. > Scenario – > To calculate the total time spent by each support groups in a particular > Incident. > It should be calculated as per the business hours & also excluding the > Pending/Resolved/Closed & Cancelled status whenever the SLA is stopped. > > Please could you suggest on it. > Early response will be highly appreciated. > Regards, > AA > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > -- Sent from Gmail Mobile _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
