Yes but I didn't get any OOB report fulfilling the requirements so if u are aware pls do let me know in ITSM 8.1.02
Get Outlook for Android<https://aka.ms/ghei36> ________________________________ From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Ramy S. Ayoub <ramyay...@gmail.com> Sent: Friday, November 10, 2017 3:12:54 PM To: arslist@ARSLIST.ORG Subject: Re: Report requirement - Total Effort spent by each support group in a particular Incident ** Did you checked out of the box reports ?! On Fri, Nov 10, 2017 at 1:07 PM Abhishek Anand <abhi.masc...@gmail.com<mailto:abhi.masc...@gmail.com>> wrote: Hi Experts, We are having a requirement to retrieve a report from Incident – HPD_HelpDesk. Scenario – To calculate the total time spent by each support groups in a particular Incident. It should be calculated as per the business hours & also excluding the Pending/Resolved/Closed & Cancelled status whenever the SLA is stopped. Please could you suggest on it. Early response will be highly appreciated. Regards, AA _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" -- Sent from Gmail Mobile _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
