That indicates that the classpath for the service isn't mapped properly to find the flashboard server.
On Tue, Dec 19, 2017 at 7:40 AM, Kevin M Candelaria <ke...@temple.edu> wrote: > Thank you for this FAQ, I have been internally doing my own notes of > issues I encountered. Some mistakes. some misunderstandings, some our > customizations having problems but mostly everything is addressed and the > environment has been stable for over 24 hours now. > > > > The only service right now that is not working at all if Flashboards > server. it simply will not start. We do not use it so its not that big of a > deal but its nice to see everything eventually running well. Below is that > error. any input anyone? > > > > > > java.lang.NoClassDefFoundError: com/remedy/arsys/fbserver/ > flash/server/Server > Caused by: java.lang.ClassNotFoundException: com.remedy.arsys.fbserver. > flash.server.Server > at java.net.URLClassLoader.findClass(Unknown Source) > at java.lang.ClassLoader.loadClass(Unknown Source) > at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) > at java.lang.ClassLoader.loadClass(Unknown Source) > > > > ------------------------------ > *From:* ARSList <arslist-boun...@arslist.org> on behalf of Deshpande, > Ashutosh <ashutosh_deshpa...@bmc.com> > *Sent:* Tuesday, December 19, 2017 9:06 AM > > *To:* ARSList > *Subject:* RE: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML > > > That’s great. Thanks for the feedback Kevin. I am not sure about the > assignee issue, but here is one additional detail that I want to clarify > regarding operating mode. This is based on some private feedback I received > J > > > > · If your system has only AR installed and not CMDB/AI, AR > upgrade installer itself will reset Operating Mode for you. > > · If your system has AR+CMDB installed and not AI, CMDB upgrade > installer will reset Operating Mode for you. > > · Only if your system has all 3 i.e. AR+CMDB+AI installed, it’s > the duty of AI upgrade installer to reset the Operating Mode. > > > > Note: Check for CMDB and AI components is done via entries in > SHARE:Application_Properties form. > > > > Hope this gives additional clarity and avoids any confusion that anyone > may have. > > > > Having said this, there are a few changes in 9.1.04 that change behaviour > of the install/upgrades and I strongly encourage people on this list to go > through some FAQs that we put together for 9.1.04 release: > https://docs.bmc.com/docs/brid91/en/troubleshooting- > installer-failure-during-upgrade-674785597.html# > Troubleshootinginstallerfailureduringupgrade-Frequentlyaskedquestions > > > > > > Thanks and Regards, > > Ashutosh. > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *Kevin > M Candelaria > *Sent:* Tuesday, December 19, 2017 6:50 PM > *To:* ARSList <arslist@arslist.org> > *Subject:* Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML > > > > > > Thanks Ashutosh, > > > > I realized that was the case after AI went on and everything was normal. > So far everything with my upgrade is stable after some trial and error. The > only issue I'm having is I am not able to see assignee values when trying > to assign an incident manually to someone. It will only show the current > logged in user if he/she belongs to that group. > > > > > > > ------------------------------ > > *From:* ARSList <arslist-boun...@arslist.org> on behalf of Deshpande, > Ashutosh <ashutosh_deshpa...@bmc.com> > *Sent:* Monday, December 18, 2017 11:52 PM > *To:* ARSList > *Subject:* RE: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML > > > > Hi Kevin, LJ, > > > > The 9.1.04 AR installer doesn’t reset Operating Mode from 1 to 0 in case > you also have CMDB and AI in your stack. It expects AR+CMDB+AI all 3 to be > part of the platform and once all of them are upgraded on a given server, > AI 9.1.04 installer resets back the operating mode. This is to ensure all 3 > components are always on the same version, as they are not always fully > backward compatible (due to local API and pentaho dependencies). > > > > Thanks and Regards, > > Ashutosh. > > > > *From:* ARSList [mailto:arslist-boun...@arslist.org] *On Behalf Of *LJ > LongWing > *Sent:* Friday, December 15, 2017 10:44 PM > *To:* ARSList <arslist@arslist.org> > *Subject:* Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML > > > > potentially....I would log a ticket :) > > > > On Fri, Dec 15, 2017 at 10:02 AM, Kevin M Candelaria <ke...@temple.edu> > wrote: > > The install stated successfully finished and the logs had no errors.. > Possible defect? > > > > > > Kevin Candelaria > Senior Technical Support Specialist > Temple University Computer Services > > *(* 215.204.3095 <(215)%20204-3095> | ** <*kevin...@temple.edu>* > kevin...@temple.edu > > > ------------------------------ > > *From:* ARSList <arslist-boun...@arslist.org> on behalf of LJ LongWing < > lj.longw...@gmail.com> > *Sent:* Friday, December 15, 2017 10:56 AM > *To:* ARSList > *Subject:* Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML > > > > That would indicate that the upgrade to 9.1.04 didn't succeed properly if > the operating mode was still 1... > > > > On Fri, Dec 15, 2017 at 8:31 AM, Kevin M Candelaria <ke...@temple.edu> > wrote: > > Update: > > > > I changed ar.cfg from 1 to 0 on Operating-Mode and it's online. > > > > > ------------------------------ > > *From:* ARSList <arslist-boun...@arslist.org> on behalf of Kevin M > Candelaria <ke...@temple.edu> > *Sent:* Friday, December 15, 2017 9:19 AM > *To:* ARSList@arslist.org > *Subject:* ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML > > > > This sender failed our fraud detection checks and may not > be who they appear to be. Learn about spoofing > <https://urldefense.proofpoint.com/v2/url?u=http-3A__aka.ms_LearnAboutSpoofing&d=DwMFAw&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=LlvoZDtyJesKYxl3cRs7lg8M2nEhnulzXvAyYZ3MX4Q&m=A029W5q4I6CwGGF0052XqEIDiL2sQjYhbREtgtdifa8&s=kQQpHqE_Ru5RU7J_bTdfnndNSZ637de-0FU3mn7CMaQ&e=> > > Feedback > <https://urldefense.proofpoint.com/v2/url?u=http-3A__aka.ms_SafetyTipsFeedback&d=DwMFAw&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=LlvoZDtyJesKYxl3cRs7lg8M2nEhnulzXvAyYZ3MX4Q&m=A029W5q4I6CwGGF0052XqEIDiL2sQjYhbREtgtdifa8&s=aZOm1Y5ometCV7-rzyw5_IkhKEK85vAyzKjQBiiiSOk&e=> > > Hello all, > > > > I have a case with bmc as well but I figure I would ask here if anyone > else may have experience this. > > > > I have done the following: > > > > Upgraded Midtier server to 9.1.04 > > Upgraded RSSO installation on Midtier to 9.1.04 > > Upgraded RSSO Integration to Midtier to 9.1.04 > > > > At this point everything was working fine, my ARServer was still 9.1.00 > and I had no issues. I ran this midtier version for a few days and had no > problems. In fact the midtier performed a lot faster. It was very nice. > > > > Yesterday I upgraded ARSystem from 9.1.00 to 9.1.04 > > Upgraded RSSO integration on ARSystem from 9.1.00 to 9.1.04 > > > > ARSystem is online, RSSO seems to be working because I can still log on to > Smart IT and Smart Reporting. > > Logging in to ARSystem via Midtier gives me ARERR 623. The logs all say I > authenticated and received my SAML token. The database is writing the token. > > I have looked everywhere and all my configs seem to be accurate and > correct. > > > > Any ideas? > > > > > > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFAw&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=LlvoZDtyJesKYxl3cRs7lg8M2nEhnulzXvAyYZ3MX4Q&m=A029W5q4I6CwGGF0052XqEIDiL2sQjYhbREtgtdifa8&s=bjoMWnXtOteShm-kF-NZ64qKADItH98PBoFcFu9f_1Y&e=> > > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > <https://urldefense.proofpoint.com/v2/url?u=https-3A__mailman.rrr.se_cgi_listinfo_arslist&d=DwMFAw&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=LlvoZDtyJesKYxl3cRs7lg8M2nEhnulzXvAyYZ3MX4Q&m=A029W5q4I6CwGGF0052XqEIDiL2sQjYhbREtgtdifa8&s=bjoMWnXtOteShm-kF-NZ64qKADItH98PBoFcFu9f_1Y&e=> > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > >
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