Hi, The functionality surrounding the Hierarchical Groups has changed through the SP's in 9.1, you will need to check the configurations for these to see if it is affecting the display of the Assignees.
---------------------------------------------- Kind Regards, Carl Wilson From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Kevin M Candelaria Sent: 19 December 2017 13:20 To: ARSList <arslist@arslist.org> Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML Thanks Ashutosh, I realized that was the case after AI went on and everything was normal. So far everything with my upgrade is stable after some trial and error. The only issue I'm having is I am not able to see assignee values when trying to assign an incident manually to someone. It will only show the current logged in user if he/she belongs to that group. _____ From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> > on behalf of Deshpande, Ashutosh <ashutosh_deshpa...@bmc.com <mailto:ashutosh_deshpa...@bmc.com> > Sent: Monday, December 18, 2017 11:52 PM To: ARSList Subject: RE: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML Hi Kevin, LJ, The 9.1.04 AR installer doesn't reset Operating Mode from 1 to 0 in case you also have CMDB and AI in your stack. It expects AR+CMDB+AI all 3 to be part of the platform and once all of them are upgraded on a given server, AI 9.1.04 installer resets back the operating mode. This is to ensure all 3 components are always on the same version, as they are not always fully backward compatible (due to local API and pentaho dependencies). Thanks and Regards, Ashutosh. From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, December 15, 2017 10:44 PM To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> > Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML potentially....I would log a ticket :) On Fri, Dec 15, 2017 at 10:02 AM, Kevin M Candelaria <ke...@temple.edu <mailto:ke...@temple.edu> > wrote: The install stated successfully finished and the logs had no errors.. Possible defect? Kevin Candelaria Senior Technical Support Specialist Temple University Computer Services * 215.204.3095 <tel:(215)%20204-3095> | <mailto:*kevin...@temple.edu> *kevin...@temple.edu <mailto:kevin...@temple.edu> _____ From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> > on behalf of LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > Sent: Friday, December 15, 2017 10:56 AM To: ARSList Subject: Re: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML That would indicate that the upgrade to 9.1.04 didn't succeed properly if the operating mode was still 1... On Fri, Dec 15, 2017 at 8:31 AM, Kevin M Candelaria <ke...@temple.edu <mailto:ke...@temple.edu> > wrote: Update: I changed ar.cfg from 1 to 0 on Operating-Mode and it's online. _____ From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> > on behalf of Kevin M Candelaria <ke...@temple.edu <mailto:ke...@temple.edu> > Sent: Friday, December 15, 2017 9:19 AM To: ARSList@arslist.org <mailto:ARSList@arslist.org> Subject: ARERR [623] Authentication Failed - Remedy 9.1.04 / SAML This sender failed our fraud detection checks and may not be who they appear to be. Learn about spoofing <http://aka.ms/LearnAboutSpoofing> Feedback <http://aka.ms/SafetyTipsFeedback> Hello all, I have a case with bmc as well but I figure I would ask here if anyone else may have experience this. I have done the following: Upgraded Midtier server to 9.1.04 Upgraded RSSO installation on Midtier to 9.1.04 Upgraded RSSO Integration to Midtier to 9.1.04 At this point everything was working fine, my ARServer was still 9.1.00 and I had no issues. I ran this midtier version for a few days and had no problems. In fact the midtier performed a lot faster. It was very nice. Yesterday I upgraded ARSystem from 9.1.00 to 9.1.04 Upgraded RSSO integration on ARSystem from 9.1.00 to 9.1.04 ARSystem is online, RSSO seems to be working because I can still log on to Smart IT and Smart Reporting. Logging in to ARSystem via Midtier gives me ARERR 623. The logs all say I authenticated and received my SAML token. The database is writing the token. I have looked everywhere and all my configs seem to be accurate and correct. Any ideas? -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus
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