One of my customers was receiving issues after loading some of the service packs. There are some backend configurations that were being set to defaults that were causing issues. 9999 port default settings being one of them. I'd have to dig through my notes to see some of the others. We also had issues with both short and long server names being set on some of the backend forms/tables. It needs to be one or the other, but not both. There were also issues with some backend tables when restoring a database from one system to another (ie prod to test). This caused issues with the Admin Only Mode in our server group. Not sure if any of this applies to your environment.
Regards, Brian ________________________________ From: ARSList <arslist-boun...@arslist.org> on behalf of Misi Mladoniczky <m...@rrr.se> Sent: Tuesday, May 15, 2018 4:52:43 AM To: ARSList Subject: Re: Non-admin users kicked out after upgrade to 9.1.04.002 Hi, A long shot, as I do not think it manifests in that way for the users. Maybe the system was bumpted into Admin Only Mode, which is a setting in ar.conf/Server Information form? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13) * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs Find these products, and many free tools and utilities, at http://rrr.se May 14, 2018 6:27 PM, "Fawver, Dustin" <faw...@mail.etsu.edu<mailto:%22Fawver,%20Dustin%22%20<faw...@mail.etsu.edu>>> wrote: Greetings! I have a ticket in with BMC regarding this issue, but I’m losing some dev time about it. I wanted to see if someone here would be familiar with it. I have a system that was running ARS 9.1.02. I upgraded it to 9.1.04 with no intermediate upgrades. I applied Patch 002 to the platform. We have a custom home page with menus, links and buttons that typically just open up a form in a new window. As an admin user, things work just fine. For a non-admin user, after clicking on a button to bring up a form, the window opens up, but the user is then shown the login screen again. I tried just changing the URL to the name of the form, but that doesn’t help. It doesn’t matter which browser is being used. Form permissions have not changed since the upgrade. I verified with Dev Studio that the forms in question have Public permission. If I have to, I can restore the database from a backup and roll the server back to a snapshot point. I just noticed when the login screen comes back up, the URL has the cacheid parameter missing and replaced it with a question mark. I don’t know if that has any significance. Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu<mailto:itsh...@etsu.edu> [itslogo]<http://www.etsu.edu/helpdesk> DISCLAIMER: The information contained in this e-mail and its attachments contain confidential information belonging to the sender, which is legally privileged. The information is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are notified that any disclosure, copying, distribution or action in reliance upon the contents of the information transmitted is strictly prohibited. If you have received this information in error, please delete it immediately.
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