Kevin, If you check the HPD:HelpDesk form and find the Incident Number field, if you check the DB properties, there should be a value of 'ARticleId', or something similar in the MSF Category field (I think that's it's name)....either way, having that value in there should populate it as the first column in the global search column list....
On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer <kshaf...@partneritsm.com> wrote: > 8.1.02 > > Oracle > > Solaris > > Just finished a full reindex > > > > > > When I query for a full incident number in the Global Search field from > the any console, i.e.Overview Console, sometimes it find a match and other > times it does not. For example, INC002000102345 returns a match and > INC002000102346 does not. It is not a permission issue or a tenancy issue > because I see both incidents in my console. I just cant query them both > from the Global Search field. > > > > What I notice is that the one that does get returned, INC002000102345, the > incident number is highlighted in the Excerpt column so I think FTS is > searching the Excerpt field not the actual incident number field. > > > > Has anyone seen a similar issue and is this working as expected? I would > assume that I can type any valid incident number and get a result, but > maybe not? Are there use cases that this is not true? How does the > Excerpt column in the FTS results get populated? > > > > TIA > > Keviin > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist >
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