Hey Kevin,
We've been having some similar FTS issues, as well.  We just applied a BMC
Hot Fix and it looks like it fixed our issues.  Not sure if it will fix
yours.  I've attached the readme doc so you can take a look.

Good Luck!

Dylan

On Tue, Oct 9, 2018 at 6:03 AM <arslist-requ...@arslist.org> wrote:

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> Today's Topics:
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>    1. Inconsistent FTS Search Results (Kevin Shaffer)
>    2. Re: Inconsistent FTS Search Results (LJ LongWing)
>    3. RE: Inconsistent FTS Search Results (Joel D Sender)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 8 Oct 2018 19:37:10 +0000
> From: Kevin Shaffer <kshaf...@partneritsm.com>
> To: ARSList <arslist@arslist.org>
> Subject: Inconsistent FTS Search Results
> Message-ID:
>         <
> bn6pr05mb3492dbb5e442825168937649de...@bn6pr05mb3492.namprd05.prod.outlook.com
> >
>
> Content-Type: text/plain; charset="us-ascii"
>
> 8.1.02
> Oracle
> Solaris
> Just finished a full reindex
>
>
> When I query for a full incident number in the Global Search field from
> the any console, i.e.Overview Console,  sometimes it find a match and other
> times it does not.  For example, INC002000102345 returns a match and
> INC002000102346 does not.  It is not a permission issue or a tenancy issue
> because I see both incidents in my console.  I just cant query them both
> from the Global Search field.
>
> What I notice is that the one that does get returned, INC002000102345, the
> incident number is highlighted in the Excerpt column so I think FTS is
> searching the Excerpt field not the actual incident number field.
>
> Has anyone seen a similar issue and is this working as expected?  I would
> assume that I can type any valid incident number and get a result, but
> maybe not?  Are there use cases that this is not true?   How does the
> Excerpt column in the FTS results get populated?
>
> TIA
> Keviin
>
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>
> ------------------------------
>
> Message: 2
> Date: Mon, 8 Oct 2018 13:45:33 -0600
> From: LJ LongWing <lj.longw...@gmail.com>
> To: arslist@arslist.org
> Subject: Re: Inconsistent FTS Search Results
> Message-ID:
>         <
> canwtrtq+ukpuzdn4i3-ssn3wnmvntvsokok-evijbrsujae...@mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Kevin,
> If you check the HPD:HelpDesk form and find the Incident Number field, if
> you check the DB properties, there should be a value of 'ARticleId', or
> something similar in the MSF Category field (I think that's it's
> name)....either way, having that value in there should populate it as the
> first column in the global search column list....
>
> On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer <kshaf...@partneritsm.com>
> wrote:
>
> > 8.1.02
> >
> > Oracle
> >
> > Solaris
> >
> > Just finished a full reindex
> >
> >
> >
> >
> >
> > When I query for a full incident number in the Global Search field from
> > the any console, i.e.Overview Console,  sometimes it find a match and
> other
> > times it does not.  For example, INC002000102345 returns a match and
> > INC002000102346 does not.  It is not a permission issue or a tenancy
> issue
> > because I see both incidents in my console.  I just cant query them both
> > from the Global Search field.
> >
> >
> >
> > What I notice is that the one that does get returned, INC002000102345,
> the
> > incident number is highlighted in the Excerpt column so I think FTS is
> > searching the Excerpt field not the actual incident number field.
> >
> >
> >
> > Has anyone seen a similar issue and is this working as expected?  I would
> > assume that I can type any valid incident number and get a result, but
> > maybe not?  Are there use cases that this is not true?   How does the
> > Excerpt column in the FTS results get populated?
> >
> >
> >
> > TIA
> >
> > Keviin
> >
> >
> > --
> > ARSList mailing list
> > ARSList@arslist.org
> > https://mailman.rrr.se/cgi/listinfo/arslist
> >
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>
> ------------------------------
>
> Message: 3
> Date: Mon, 8 Oct 2018 13:31:18 -0700
> From: "Joel D Sender" <jdsen...@earthlink.net>
> To: "'ARSList'" <arslist@arslist.org>
> Subject: RE: Inconsistent FTS Search Results
> Message-ID:
>
> <!&!AAAAAAAAAAAYAAAAAAAAALeKgG+6qStPjSYFz0mcLWXCgAAAEAAAAG1bAQ+Ih0JDmidN4xKTZg8BAAAAAA==@
> earthlink.net>
>
> Content-Type: text/plain; charset="utf-8"
>
> Kevin,
>
> On the outside chance that LJ didn?t solve your issue, you might check to
> see if
>
> an active link is (occasionally) setting a field that should not be
> included in the search.
>
> I solved a similar issue when we discovered an A/L that, for some records,
> set the
>
> ?Assigned To Group? in the search window.
>
> HTH,
>
> Joel
>
> Joel Sender  *   jdsen...@earthlink.net
>
>
>
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ
> LongWing
> Sent: Monday, October 8, 2018 12:46 PM
> To: arslist@arslist.org
> Subject: Re: Inconsistent FTS Search Results
>
>
>
> Kevin,
>
> If you check the HPD:HelpDesk form and find the Incident Number field, if
> you check the DB properties, there should be a value of 'ARticleId', or
> something similar in the MSF Category field (I think that's it's
> name)....either way, having that value in there should populate it as the
> first column in the global search column list....
>
>
>
> On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer <kshaf...@partneritsm.com>
> wrote:
>
> 8.1.02
>
> Oracle
>
> Solaris
>
> Just finished a full reindex
>
>
>
>
>
> When I query for a full incident number in the Global Search field from
> the any console, i.e.Overview Console,  sometimes it find a match and other
> times it does not.  For example, INC002000102345 returns a match and
> INC002000102346 does not.  It is not a permission issue or a tenancy issue
> because I see both incidents in my console.  I just cant query them both
> from the Global Search field.
>
>
>
> What I notice is that the one that does get returned, INC002000102345, the
> incident number is highlighted in the Excerpt column so I think FTS is
> searching the Excerpt field not the actual incident number field.
>
>
>
> Has anyone seen a similar issue and is this working as expected?  I would
> assume that I can type any valid incident number and get a result, but
> maybe not?  Are there use cases that this is not true?   How does the
> Excerpt column in the FTS results get populated?
>
>
>
> TIA
>
> Keviin
>
>
>
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
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>
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