Hey Kevin, We've been having some similar FTS issues, as well. We just applied a BMC Hot Fix and it looks like it fixed our issues. Not sure if it will fix yours. I've attached the readme doc so you can take a look.
Good Luck! Dylan On Tue, Oct 9, 2018 at 6:03 AM <arslist-requ...@arslist.org> wrote: > Send ARSList mailing list submissions to > arslist@arslist.org > > To subscribe or unsubscribe via the World Wide Web, visit > https://mailman.rrr.se/cgi/listinfo/arslist > or, via email, send a message with subject or body 'help' to > arslist-requ...@arslist.org > > You can reach the person managing the list at > arslist-ow...@arslist.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of ARSList digest..." > > > Today's Topics: > > 1. Inconsistent FTS Search Results (Kevin Shaffer) > 2. Re: Inconsistent FTS Search Results (LJ LongWing) > 3. RE: Inconsistent FTS Search Results (Joel D Sender) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 8 Oct 2018 19:37:10 +0000 > From: Kevin Shaffer <kshaf...@partneritsm.com> > To: ARSList <arslist@arslist.org> > Subject: Inconsistent FTS Search Results > Message-ID: > < > bn6pr05mb3492dbb5e442825168937649de...@bn6pr05mb3492.namprd05.prod.outlook.com > > > > Content-Type: text/plain; charset="us-ascii" > > 8.1.02 > Oracle > Solaris > Just finished a full reindex > > > When I query for a full incident number in the Global Search field from > the any console, i.e.Overview Console, sometimes it find a match and other > times it does not. For example, INC002000102345 returns a match and > INC002000102346 does not. It is not a permission issue or a tenancy issue > because I see both incidents in my console. I just cant query them both > from the Global Search field. > > What I notice is that the one that does get returned, INC002000102345, the > incident number is highlighted in the Excerpt column so I think FTS is > searching the Excerpt field not the actual incident number field. > > Has anyone seen a similar issue and is this working as expected? I would > assume that I can type any valid incident number and get a result, but > maybe not? Are there use cases that this is not true? How does the > Excerpt column in the FTS results get populated? > > TIA > Keviin > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > https://mailman.rrr.se/arslist/attachments/20181008/4f96fae9/attachment.html > > > > ------------------------------ > > Message: 2 > Date: Mon, 8 Oct 2018 13:45:33 -0600 > From: LJ LongWing <lj.longw...@gmail.com> > To: arslist@arslist.org > Subject: Re: Inconsistent FTS Search Results > Message-ID: > < > canwtrtq+ukpuzdn4i3-ssn3wnmvntvsokok-evijbrsujae...@mail.gmail.com> > Content-Type: text/plain; charset="utf-8" > > Kevin, > If you check the HPD:HelpDesk form and find the Incident Number field, if > you check the DB properties, there should be a value of 'ARticleId', or > something similar in the MSF Category field (I think that's it's > name)....either way, having that value in there should populate it as the > first column in the global search column list.... > > On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer <kshaf...@partneritsm.com> > wrote: > > > 8.1.02 > > > > Oracle > > > > Solaris > > > > Just finished a full reindex > > > > > > > > > > > > When I query for a full incident number in the Global Search field from > > the any console, i.e.Overview Console, sometimes it find a match and > other > > times it does not. For example, INC002000102345 returns a match and > > INC002000102346 does not. It is not a permission issue or a tenancy > issue > > because I see both incidents in my console. I just cant query them both > > from the Global Search field. > > > > > > > > What I notice is that the one that does get returned, INC002000102345, > the > > incident number is highlighted in the Excerpt column so I think FTS is > > searching the Excerpt field not the actual incident number field. > > > > > > > > Has anyone seen a similar issue and is this working as expected? I would > > assume that I can type any valid incident number and get a result, but > > maybe not? Are there use cases that this is not true? How does the > > Excerpt column in the FTS results get populated? > > > > > > > > TIA > > > > Keviin > > > > > > -- > > ARSList mailing list > > ARSList@arslist.org > > https://mailman.rrr.se/cgi/listinfo/arslist > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > https://mailman.rrr.se/arslist/attachments/20181008/05a03c3c/attachment.html > > > > ------------------------------ > > Message: 3 > Date: Mon, 8 Oct 2018 13:31:18 -0700 > From: "Joel D Sender" <jdsen...@earthlink.net> > To: "'ARSList'" <arslist@arslist.org> > Subject: RE: Inconsistent FTS Search Results > Message-ID: > > <!&!AAAAAAAAAAAYAAAAAAAAALeKgG+6qStPjSYFz0mcLWXCgAAAEAAAAG1bAQ+Ih0JDmidN4xKTZg8BAAAAAA==@ > earthlink.net> > > Content-Type: text/plain; charset="utf-8" > > Kevin, > > On the outside chance that LJ didn?t solve your issue, you might check to > see if > > an active link is (occasionally) setting a field that should not be > included in the search. > > I solved a similar issue when we discovered an A/L that, for some records, > set the > > ?Assigned To Group? in the search window. > > HTH, > > Joel > > Joel Sender * jdsen...@earthlink.net > > > > From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ > LongWing > Sent: Monday, October 8, 2018 12:46 PM > To: arslist@arslist.org > Subject: Re: Inconsistent FTS Search Results > > > > Kevin, > > If you check the HPD:HelpDesk form and find the Incident Number field, if > you check the DB properties, there should be a value of 'ARticleId', or > something similar in the MSF Category field (I think that's it's > name)....either way, having that value in there should populate it as the > first column in the global search column list.... > > > > On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer <kshaf...@partneritsm.com> > wrote: > > 8.1.02 > > Oracle > > Solaris > > Just finished a full reindex > > > > > > When I query for a full incident number in the Global Search field from > the any console, i.e.Overview Console, sometimes it find a match and other > times it does not. For example, INC002000102345 returns a match and > INC002000102346 does not. It is not a permission issue or a tenancy issue > because I see both incidents in my console. I just cant query them both > from the Global Search field. > > > > What I notice is that the one that does get returned, INC002000102345, the > incident number is highlighted in the Excerpt column so I think FTS is > searching the Excerpt field not the actual incident number field. > > > > Has anyone seen a similar issue and is this working as expected? I would > assume that I can type any valid incident number and get a result, but > maybe not? Are there use cases that this is not true? How does the > Excerpt column in the FTS results get populated? > > > > TIA > > Keviin > > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: < > https://mailman.rrr.se/arslist/attachments/20181008/b591c5ff/attachment.html > > > > ------------------------------ > > Subject: Digest Footer > > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > > > ------------------------------ > > End of ARSList Digest, Vol 44, Issue 2 > ************************************** >
SF_8102_2017APR11_CU_ALLReadme.docx
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