Report may be a little different as there is a form "Report Definition" that actually stores the definition attachment for a report
Fred On Fri, Oct 5, 2018 at 10:49 AM Jason Miller <jason.mil...@gmail.com> wrote: > With it described like that, it sounds like some kind of plugin at work. > > Jason > > On Fri, Oct 5, 2018 at 8:22 AM LJ LongWing <lj.longw...@gmail.com> wrote: > >> So, you have a record that can get the attachment no problem, but when >> you look at the DB there is no B or BC entry for the attachment?....if this >> is true then the only way that can possibly be delivered is through the >> Remedy server, meaning it's not stored in the db at all, it's stored in the >> Remedy binaries and delivered as if it existed in the db. >> >> On Thu, Oct 4, 2018 at 5:56 PM Ben Chernys < >> ben.cher...@softwaretoolhouse.com> wrote: >> >>> Hi LJ, >>> >>> >>> >>> The attachment field has both a name and contents. The GUI can save it >>> no problem (as can Meta-Update now). >>> >>> Both the name and contents are delivered with GetEntry. GetBLOB returns >>> no entry in database. There is no record in the B or BC table… >>> >>> >>> >>> > SthMqry -q select * from B140C2000012 where entryid = >>> '000000000000842' >>> >>> 173747.521 i ArQryGet returns 0 records for select * from B140C2000012 >>> where entryid = '000000000000842' >>> >>> >>> >>> > SthMsch Report | grep Attach >>> >>> 2000012 Report Attachment Field(Report Definition File) Attach Max: >>> 0 >>> >>> >>> >>> As for no way – of course there’s a way. It’s called code. There may >>> be special code for this table. I have not seen this before in any other >>> table and have saved many attachments from many different tables. >>> Meta-Archive generates HTML with links to the attachments, so it’s been >>> tested on ALL the ITSM modules. The Report table has not been part of the >>> default Archive configs. >>> >>> >>> >>> Same results with “driver”. >>> >>> >>> >>> I highlighted the file name below in red. >>> >>> Cheers >>> >>> Ben Chernys >>> >>> www.softwaretoolhouse.com >>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.softwaretoolhouse.com&d=DwMFaQ&c=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ&r=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k&m=hbXEf8PAjVfpUCDRNEzd4yhhQ1U7Ftr3vAy6QJUN3Os&s=b5vSPqwhTMpAFtmL7J2oVtBZU9k8w6jzfZavCz9btHU&e=> >>> >>> >>> >>> *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *LJ LongWing >>> *Sent:* October-04-18 3:40 PM >>> *To:* arslist@arslist.org >>> *Subject:* Re: Strange goings on with Attachments in form Report - >>> 9.1.02 (& most probably prior) >>> >>> >>> >>> For each Remedy form there is a T, H, and B tables >>> >>> T - Data >>> >>> H - Status History >>> >>> B - Binary (Attachments) >>> >>> >>> >>> B table is going to have a column for each attachment field, one each >>> for the file name, original file size, compressed file size. >>> >>> >>> >>> For each attachment field there will be an additional table...if your >>> table is 123 and your field id is 543 then your BC table would be >>> >>> B123C543 >>> >>> >>> >>> the BC table is the table that contains the actual attachment... >>> >>> >>> >>> So the B table contains the metadata regarding each of the attachments, >>> the BC table contains the ACTUAL attachment.... >>> >>> >>> >>> so, you are saying that there is no B entry, but is there a >>> BC?....without the BC the Remedy server would have no way of giving you the >>> contents of the file, without the B it has no way of telling you the name >>> of the file... >>> >>> >>> >>> On Thu, Oct 4, 2018 at 2:50 PM Ben Chernys < >>> ben.cher...@softwaretoolhouse.com> wrote: >>> >>> Hi LJ, >>> >>> >>> >>> Correct. The same will be on your system (if you have ITSM and perhaps >>> if you have a whack of languages). >>> >>> The GUI handles it OK (as do I now). >>> >>> >>> >>> What’s a BC table? >>> >>> >>> >>> > SthMqry -q select * from BC140 where c1 = '000000000000842' >>> >>> 144304.453 E ARGetListSQL returned an error 2. Status messages: 1 >>> >>> 144304.453 E ARGetListSQL ==> 2, 552, The SQL database operation failed. >>> ORA-00942: table or view does not exist >>> >>> >>> >>> /Ben >>> >>> >>> >>> *From:* ARSList <arslist-boun...@arslist.org> *On Behalf Of *LJ LongWing >>> *Sent:* October-04-18 2:36 PM >>> *To:* arslist@arslist.org >>> *Subject:* Re: Strange goings on with Attachments in form Report - >>> 9.1.02 (& most probably prior) >>> >>> >>> >>> So, you are saying that you have a record in a table (Report) that's >>> reporting that it has an attachment in an attachment field, but when you go >>> look at the B table it's not showing there?...what about if you look in the >>> BC table? Is the record there? >>> >>> >>> >>> On Thu, Oct 4, 2018 at 1:27 PM Ben Chernys < >>> ben.cher...@softwaretoolhouse.com> wrote: >>> >>> Hi Folks, >>> >>> >>> >>> I discovered something curious about attachment fields. I've never had >>> an attachment field which had a value (ie a file) with a non-null location >>> in a myriad of tables. I got one such from the Report table. A type = >>> buffer. Locations are used when updating attachment fields - or so I had >>> thought. >>> >>> >>> >>> No matter, I was using getblob to create the file even if the buffer was >>> already in memory for another reason (when I had done a getblob to a >>> buffer). >>> >>> >>> >>> I now simply create the file myself when an attachment field comes in >>> “already retried” in a buffer, so there are no problems with this. >>> >>> >>> >>> Presumably, these “special” attachments are identified simply by their >>> non-null attachment location on retrieval. I would wager that if I update >>> this attachment field, it would transform this record’s attachment into a >>> normal value and a record would be created in the Bxxx table. – I shall do >>> that test shortly. >>> >>> >>> >>> >>> >>> Check out the Report form, there are a few records there with non-null >>> attachment fields AND no record in the Bxxx table. >>> >>> >>> >>> When data is retrieved from those records, the attachment value has a >>> name and the data in a buffer. >>> >>> >>> >>> When an update to an attachment field is made, no matter if a buffer or >>> file is used, a new record is added to the Bxxx table. >>> >>> >>> >>> How is this attachment different than all the others? >>> >>> >>> >>> Data from my 9.1.02 system: >>> >>> >>> >>> 04/10/2018 13:10:35 >>> >>> e:\ > SthMry -S Report "'1' = \"000000000000842\"" >>> >>> om 1 matches) in Report >>> >>> <ArIds returned start> >>> >>> <Id: 000000000000842 →→ →→→ nullWeb >>> nullCBK:ChargeBack null802; null2 >>> null> >>> >>> <ArIds returned end > >>> >>> <-------------------->000000000000842 >>> >>> Request ID 000000000000842 >>> >>> Submitter BMC Software >>> >>> Create Date 2003/01/24 13:14:58 >>> >>> Assigned To >>> >>> Last Modified By AR_ESCALATOR >>> >>> Modified Date 2015/04/09 15:27:04 >>> >>> Status Active >>> >>> Short Description →→ →→ →→ →→→ >>> >>> Status History 1043439298♦dev_caga♥♥ >>> 1482978799♦Action Request Installer Account♥ >>> >>> Assignee Groups 802; >>> >>> Locale ko >>> >>> Instance ID >>> AG0050569E2243w0gPSAayxAdASvcH >>> >>> Assignee Groups_Parent >>> >>> zFormIdentificationMarkerField >>> >>> Form Name CBK:ChargeBack >>> >>> Report Type Web >>> >>> *Report Attachment Field CBK_Adjustment.rptdesign* >>> >>> Report Set Name Adjustment Report >>> >>> Server %% >>> >>> Override Query No >>> >>> Report Name →→ →→→ >>> >>> Designer Version >>> >>> Lock Override Option Yes >>> >>> Visible In Console No >>> >>> zTempInstanceCount >>> >>> Report Parameters >>> >>> Base Qualification '179' != $\NULL$ >>> >>> Date Range Field ID >>> >>> Date Range Report No >>> >>> Datatag config-fin >>> >>> Category 1 >>> >>> Category 2 >>> >>> Category 3 >>> >>> >>> >>> >>> >>> > mqry -q select schemaid from arschema where name='Report' >>> >>> "001" >>> >>> <-------------------->SQL row: 1 >>> >>> Col 0: 140 >>> >>> >>> >>> > mqry -q select * from B140 where c1 = '000000000000842' >>> >>> 131548.456 i ArQryGet returns 0 records for select * from B140 where c1 >>> = '000000000000842' >>> >>> >>> >>> >>> >>> Cheers, >>> >>> Ben Chernys >>> Senior Software Architect >>> >>> >>> Canada / Deutschland >>> Mobile: +49 171 380 2329 GMT - 7 + [ DST ] >>> >>> Mobile +1 403 554 0887 >>> Email: Ben.Chernys_AT_softwaretoolhouse.com >>> <Ben.Chernys_AT_softwaretoolhouse.com> >>> >>> Web: www.softwaretoolhouse.com >>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.softwaretoolhouse.com_&d=DwMFaQ&c=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ&r=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k&m=hbXEf8PAjVfpUCDRNEzd4yhhQ1U7Ftr3vAy6QJUN3Os&s=akOzESdyY4jnPgdqMsThvXOl8d28JVT6UHAxHNdu8HY&e=> >>> >>> We are a BMC Technology Alliance Partner >>> >>> >>> >>> >>> >>> Check out Software Tool House's free Diary Editor and our Freebies >>> Section for ITSM Forms and Fields spreadsheet. >>> >>> *Meta-Update >>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.softwaretoolhouse.com_product_SthMupd_index.html&d=DwMFaQ&c=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ&r=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k&m=hbXEf8PAjVfpUCDRNEzd4yhhQ1U7Ftr3vAy6QJUN3Os&s=Az6IBSThdVwsMS8kQZfpc96dxV3Fiy3oiksN4TvDG1k&e=>* >>> *,* our premium ARS Data tool, lets you automate your imports, >>> migrations, *in no time at all*, without programming, without staging >>> forms, without merge workflow. >>> >>> >>> >>> *Meta-Archive >>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.softwaretoolhouse.com_product_SthArch_index.html&d=DwMFaQ&c=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ&r=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k&m=hbXEf8PAjVfpUCDRNEzd4yhhQ1U7Ftr3vAy6QJUN3Os&s=uAiT377gyBIM8vu0G9QT-n-cWce5YGiiFlgm_w_-xDE&e=>* >>> does ITSM Archiving your way: with your forms and your multi-tenant rules, >>> treating each root request as a complete tree and checking associatuions. >>> Archive output to different servers, HTML pages with links to attachments >>> or archive forms. >>> >>> >>> >>> *Meta-Databot >>> <https://urldefense.proofpoint.com/v2/url?u=http-3A__www.softwaretoolhouse.com_product_Databot_index.html&d=DwMFaQ&c=udBTRvFvXC5Dhqg7UHpJlPps3mZ3LRxpb6__0PomBTQ&r=IuUzZpoH4G8vKkBa7TmXnNHc2-87dHrFn9R25Pv__1k&m=hbXEf8PAjVfpUCDRNEzd4yhhQ1U7Ftr3vAy6QJUN3Os&s=fh-PAdZ__OyhljEourMC-IOpgTy71_4hxU3qiHmvOGs&e=>* >>> is an automated, extensible BMC Data Wizard. It reads a file of data >>> changes and sports an Undo feature. >>> >>> >>> >>> Pre ITSM 9.1.04? Clarify? HP? Roll your own? No problem! 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