Hi Thomas,
Is the DB a restored copy from prod or another environment? I would also make sure to change the servergroup name (Server Name Alias) on the new server if the DB was a copy of another server’s DB. Also have a look at the below to get more info on the places to fix server references: https://communities.bmc.com/message/139868#139868 https://docs.bmc.com/docs/ars81/changing-a-server-name-when-using-a-duplicated-or-migrated-environment-225971671.html You could also use MPS to fix server references: https://www.missingpiecessoftware.com/products/remedy-restore-tool Best Regards, Theo Fondse From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas Miskiewicz Sent: Sunday, 9 December, 2018 10:35 PM To: ARSList <arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server I did everything you said, I even now removed the ARSystemInstalledConfiguraiton.xml and on the last screen before the installation the installer already says it will perform a a secondary server install / upgrade. Again, my question is where is the primary / secondary info stored? Why is the ranking config being ignored? On 7. Dec 2018, at 20:01, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: all of the ones that start with srvgrp in the db On Fri, Dec 7, 2018 at 11:48 AM Thomas Miskiewicz <tmisk...@gmail.com <mailto:tmisk...@gmail.com> > wrote: which table? On Fri 7. Dec 2018 at 19:45, Kevin Shaffer <kshaf...@partneritsm.com <mailto:kshaf...@partneritsm.com> > wrote: We had a similar issue where our srvgrp forms in the DB still had references to other servers. Make sure tgose tables are correct. Get Outlook for Android <https://aka.ms/ghei36> _____ From: ARSList <arslist-boun...@arslist.org <mailto:arslist-boun...@arslist.org> > on behalf of LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > Sent: Friday, December 7, 2018 10:07:18 AM To: arslist@arslist.org <mailto:arslist@arslist.org> Subject: Re: How To Make an AR Server an Admin Server after setting it, did you either press the 'sync' button, or restart the server to have it take effect? On Fri, Dec 7, 2018 at 9:05 AM Thomas Miskiewicz <tmisk...@gmail.com <mailto:tmisk...@gmail.com> > wrote: Did that. Zero effect on anything. On Fri 7. Dec 2018 at 17:02, LJ LongWing <lj.longw...@gmail.com <mailto:lj.longw...@gmail.com> > wrote: Rank it as an Admin in the Server Group Operational Ranking form, and for that matter, rank it as 1 for the rest of them as well. On Fri, Dec 7, 2018 at 8:52 AM Thomas Miskiewicz <tmisk...@gmail.com <mailto:tmisk...@gmail.com> > wrote: Thank Carl, yes it is. 9.1.04 Fine, then let me rephrase my question. How to tell the server that it’s an admin server so that the installer imports / updates the system forms etc, Thomas > On Dec 7, 2018, at 4:46 PM, Carl Wilson <carlbwil...@gmail.com > <mailto:carlbwil...@gmail.com> > wrote: > > Hi, > If it is one of the latest versions of Remedy, all Servers are Server Group > members by default now. > > ---------------------------------------------- > > Kind Regards, > > Carl Wilson > > > -----Original Message----- > From: ARSList <arslist-boun...@arslist.org > <mailto:arslist-boun...@arslist.org> > On Behalf Of Thomas Miskiewicz > Sent: 07 December 2018 15:25 > To: ARSList <arslist@arslist.org <mailto:arslist@arslist.org> > > Subject: How To Make an AR Server an Admin Server > > Hi Listers, > > installed a server that wasn’t in a server group. The server is now suddenly > a server group member and a non-admin server on top of that. > > I tried to change IS_SECONDARY to false und set the Server-Group-Memeber to > false but it doesn’t help. > > How is that information stored? Support came up with the genius idea to fall > back and start from scratch. > > > > Thomas > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist > > > --- > This email has been checked for viruses by Avast antivirus software. > https://www.avast.com/antivirus > > > -- > ARSList mailing list > ARSList@arslist.org <mailto:ARSList@arslist.org> > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org <mailto:ARSList@arslist.org> https://mailman.rrr.se/cgi/listinfo/arslist
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