Doug, Thank you for the information. That fixed my issue. The workflow is working great!
Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu [itslogo]<http://www.etsu.edu/helpdesk> From: ARSList <arslist-boun...@arslist.org> On Behalf Of Mueller, Doug Sent: Friday, February 15, 2019 12:45 AM To: ARSList <arslist@arslist.org> Subject: [EXTERNAL] RE: Special characters in Run-If qualifications Dustin, You are right on your assumption. You are saying the following Zero or more characters followed by ONE of the characters E, X, T, E, R, N, A, or L followed by the string " Web Form Submission" (quotes here are just to identify the string in my sentence) followed by zero or more characters. Your string doesn't match that.... Try the following qualifier: 'Subject:__c' LIKE "%[[]EXTERNAL] Web Form Submission%" Notice the [[] after the %. This says to match the one character [ And, since you no longer have an open [, the string EXTERNAL is just that, a string you are matching. And the closing ] has no special significance as there is no opening [ that is trying to find a matching closing marker. The issue is a typical challenge that you need to escape special syntax characters in your search. If similarly you wanted to match the character %, you need to put [%] in your search string to say to find any of the characters between the [] and by there being only one character %, it says to match the character %. % doesn't have special meaning within a [] control. Anyway, try the search as I modified it above. I think you will find that it does what you are looking for. Doug Mueller From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Fawver, Dustin Sent: Thursday, February 14, 2019 4:22 PM To: ARSList <arslist@arslist.org<mailto:arslist@arslist.org>> Subject: [EXTERNAL] Special characters in Run-If qualifications Greetings! ARS 9.1.04.002 Whenever our ARS server processes an incoming email message, it sends the various parts of the message (From, To, Subject, Body) into different fields in an secondary form. One of the filters that gets evaluated during this process has the following Run-If statement. 'Subject:__c' LIKE "%[EXTERNAL] Web Form Submission%" The subject line of my test email reads: [EXTERNAL] Web Form Submission - Lost Outlook and OneDrive coonections Since the filter wasn't firing, I turned on logging. The log says that the filter failed qualification. I checked for misspellings and spacing issues. What I'm not sure of is if those brackets are causing an issue with the qualification. Any ideas? Thanks! Dustin Fawver Sr. Help Desk Technician Information Technology Services P: 423-439-4648 itsh...@etsu.edu<mailto:itsh...@etsu.edu> [itslogo]<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.etsu.edu_helpdesk&d=DwMFAg&c=UrUhmHsiTVT5qkaA4d_oSzcamb9hmamiCDMzBAEwC7E&r=zYKHGihF4icDlNsgMPf82JYjjdgAtCBU4XE4_sOizQo&m=nWgRneIoh10UW8dJApNYwRdJIrB6FMVK0k9r69AiLew&s=6fybCNyiOW3gnBs1BDDANtgIInmDXsN6R53AsRTTCdY&e=> The [EXTERNAL] tag in the subject line identifies emails that do NOT originate from an ETSU person or service. Please exercise caution when handling emails from external sources. Any email that is unsolicited and requires you to take immediate action, appears to be forged or is PHISHING for information can be verified by emailing the ITS Help Desk.
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