I have created several custom ‘modules’ that work along side of the OOB ITSM modules and are looking at developing a few others.
Toby Mitchell Sent from my iPhone > On Nov 28, 2019, at 4:34 AM, Theo Fondse <theo.fon...@gmail.com> wrote: > > > Hi Jason, > > Down here in sunny South Africa, we are still actively doing custom Remedy > development for a large telco. > I did the first implementation of Remedy for these guys back in 1998 on ARS > 4.0 which was, initially, a like-for-like functional replacement for an > in-house developed VB app they used to do network fault and event management. > Since then, we have grown that system through the years to include a long > list of other custom apps, and have, quite frankly, lost count of how many > they are. > We have also inherited a heavily customized (but labelled “OOTB”) ITSM > implementation that was done for a different org unit initially. > Now we are, like at every other customer site where I have worked at for the > last 6 years or so, spending more of our time doing integrations with, and > configuring ITSM, than maintaining or enhancing existing custom modules, > leave alone creating new apps on Remedy. > (Now, I felt a lump in my throat, just writing this sentence, because it is > sad that an era of creativity, productivity and excitement has now finally > gone not only in my home country, but seemingly, everywhere else too….) > > I have been subscribed on and off to the list since more or less around that > time of doing that initial implementation for these guys. > The ARSList has always been a most valuable resource to me through the years > so I’d like to thank Dan, Misi and you for keeping it up this long. > Another big thanks to all my fellow listers who shared their thoughts, > experiences, tips and solutions through the years – it certainly helped at > least one person! J > When the final day for the ARSList eventually rolls in, I hope that we could > all meet again on https://communities.bmc.com/ as that is now proving to be a > valuable resource too. > > Having lost so many fellow Remedy people to SN, I am very pleased to hear > Roger’s story, but to tie in with what he said about CIO’s wanting “industry > standard” systems: That is true, and I wish that the industry would wake up > the realization to what I said in a post on BMC Communities long ago about > so-called industry standard “best practice” actually now becoming “average > practice” having no leading egde without the added customizations we do. > Maybe then Remedy skills will be in the demand it ought to be…. > Good luck with the job hunting – here’s hoping that you do get another “dream > job” !!! J > > Happy thanksgiving to my fellow listers in the US! > > > Best Regards, > > Theo Fondse > > From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Joanne Janssen > Sent: Thursday, 28 November, 2019 12:14 AM > To: ARSList <arslist@arslist.org> > Subject: Re: Anybody still doing Custom Development? > > Jason, Doug, Claire, Misi and all of those other folks whose posts I’ve Read > over the years without responding. I wanted to say Happy Thanksgiving and > you are not alone in having tears in your eyes. I mostly did Remedy > development in the mid to late 90’s with a brief Sojourn back into the world > in 2011-2016. I miss the days when you could develop a system that operated > exactly as the customer wished. I loved it. Good luck to everyone from one > of the many quiet devotees > > Joanne > > On Wed, Nov 27, 2019 at 2:58 PM Roger Justice via ARSList > <arslist@arslist.org> wrote: > I just completed a project that converted a customer from Service Now to > Helix the main office is in the UK.. My initial role was to be the SN SME > since I have over four years assisting companies do implementations. I do not > do SN development I do requirement review with the SN developers that were > offshore. I assisted in reviewing what was built in SN and how the capability > could be converted to Remedy. > > I also did DWPA development for over four months and determined this is the > next generation of Service Catalog that we needed when I was a BMC employee > until they went private. > > If a customer reviews Smart IT and DWPA and understands the maturity of the > ITSM processes and compares it to the OOTB Service Now BMC could still be > successful. > > Both Remedy and Service now can have custom applications built as we know the > question is does the CIO want a custom application or an industry standard. > > My 2 cents, a Remedy devotee since 2000. > > > -----Original Message----- > From: Jason Miller <jason.mil...@gmail.com> > To: arslist@arslist.org <arslist@arslist.org> > Sent: Wed, Nov 27, 2019 2:44 pm > Subject: Anybody still doing Custom Development? > > Hello my Lister family! As the list comes to a close in the near future I > figured I would send my final post (in a non List admin role). I have two > intentions with this post... One to have a final discussion regarding > development on the AR System platform and 2) looking to find work doing AR > System development or any Remedy work for that matter. > > 1) > It has been years since our beloved List buzzed with posts from people > sharing what they are building, how they are creatively enhancing ITSM (or > building their own). We all experienced the transition from "we can build > whatever the business needs on Remedy" to "we want ITSM out of the box." BMC > stopped promoting Remedy as a platform to build your own solutions on years > ago (actually, did they ever or was that left over from Remedy Corp?). > Understandably many organizations had the desire to move to a packaged > product that was supported and maintained by a vendor. I can't fault them. > > But I miss the creativity, the ingenuity, the excitement, and the reward of > creating solutions (both ITSM related not ITSM related). Does this still > exist anywhere? > > Even though I left my original Remedy home (Sharp HealthCare) a few years ago > to relocate in Austin, the writing was on the wall there as well. I spent my > last few years there building a lightweight ITSM suite from the ground up > (because OOTB ITSM was too rigid and burdensome for that organization). > However they are just about to go-live with Ivanti Service Manager, out of > the box, no "customization". We had a history of building all kinds of > business solutions, some not even IT related. Those will all go away when > they retire their Remedy environment. Another Remedy shop where creativity > and rapid development was king... gone. > > More recently at my current job, I built a filter a few weeks ago. It was a > documented fix in a KA for an ITSM issue. Just being in Dev Studio again put > a huge smile on my face. I was once again in my happy place, for those 5 > minutes at least. It reminded me of the hours I spent a few years ago > cranking out forms and workflow. > > Is anybody out there willing to share if they still use Remedy as a > development platform? Is Remedy as a development platform really dead? > > While I would love for us to have a open conversation about what > organizations are still doing Remedy development, I also understand there are > confidentially concerns for some. Please feel free to email me directly if > you wish (jason.mil...@gmail.com). > > 2) > The contract I have been working under is quickly coming to an end and it is > looking like I will need to find a new source of income. I would love to find > out, not only are organizations still performing Remedy development, but even > better if there are any with an opening for a Remedy Developer in Austin, TX > or Remote. > > There is a ton of tech around me (the area has been called "Silicon Hills"), > I know some of the companies in the area used Remedy at one point, but it > appears completely dead here in Austin for Remedy work. Did BMC (heck, they > even have an office here) really lose all of these customers to the > competition? > > Hopefully this will catch somebody's attention in my area that is still using > Remedy and we can connect. To clarify, while I love doing Remedy development > (it would be my dream job), I have nothing against ITSM and am very capable > and content working with the suite (it is my current job). > > Hopefully this post will spark one last (or a few) good conversation on the > ARSlist. > > ***** Putting on my ARSlist Admin hat (or whatever my title is) ***** > > Dan, Misi and myself have been discussing the List's final days (ok, think > what you will, but my eye just watered up after typing that). Due to some > circumstances the list may live on a bit longer than was originally stated. > So until the plug is pulled... Post away! Once the List no longer accepts > posts/replies the archives will still be available. > > Happy Thanksgiving to my Remedy family in the US! And have a great rest of > the week to my Remedy family elsewhere! > > Jason > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist
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