Good thing BMC came along to show Remedy how to do business with its customers, huh? (When was the last time you saw your BMC account rep.?) And as a bonus, BMC apparently brought its marketing department to show how (not) to build applications! Yay! Offshoring for everyone - the answer to customer satisfaction! Rick _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Warren Baltimore Sent: Monday, January 08, 2007 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: FYI: BMC Knowledge base searching tip.... ** <sarcasm> More and more I am TOTALLY impressed with this new KB engine... </sarcasm> On 1/8/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: All, I hope I am the last person on earth to figure this out, but I bet I am not. So I will post this tid-bit in the hope that it helps someone else out there too. If you know the KB-ID and you only want to find that one record then only search on the number portion of the KB-ID value. So if you want to see "KM-000010005381" then only enter "000010005381" in the "Keyword(s):" field before you do your search. If you enter "KM-000010005381" then you will get 1000's or records. If you enter "10005381" then you get zero records. All of those results seem counter intuitive to me, but here are my observations of the current functionality. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" -- Warren R. Baltimore II Remedy Developer UW Medicine IT Services School of Medicine University of Washington Box 358220 1325 Fourth Ave, Suite 2000 Seattle, WA 98101 The opinions expressed in this e-mail are in no way those of the University of Washington, or the State of Washington. They are my own. __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
