I've worked with this knowledge base for about 2-3 years now, when it was still called KMR. It utilizes Hummingbird SearchServer, while it's great for text/natural language queries, it's more difficult to find data regarding what you are exactly looking for here.
The reason you get more records for "KM-..." it is looking through the entire document contents NOT the actual Document ID you are trying to find. So if the document ID "KM-000010005381" is mentioned in any content it will increase that document's ranking. What's more, is that it will approximations, it will look for the substring "KM-" in the content making the result sets even larger. 0 (zero) and the word "other" is a wildcard. *shrug* Perhaps, a RFE should be submitted to request that a field be provided that you can search by specific Document ID. I know this is in the now defuct KMR, I can't speak for RKM. Regards, Ryan -------------------------------------------------- Ryan Sherrer -- Senior Developer Progressive -- ETG -- SMT _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
