Hello listers, Occasionally I will have an email fail to create an entry initially. The message in has the following errors attached:
null java.lang.NullPointerException at java.util.Hashtable.containsKey(Hashtable.java:305) at com.remedy.arsys.emaildaemon.FormBase.addChangeEntry(FormBase.java:744) at com.remedy.arsys.emaildaemon.FormBase.setEntryValue(FormBase.java:280) at com.remedy.arsys.emaildaemon.FormBase.setEntryValue(FormBase.java:376) at com.remedy.arsys.emaildaemon.FormEmailMessage.setParseMessage(FormEmailMessage.java:324) at com.remedy.arsys.emaildaemon.ExecutionModule.doWork(ExecutionModule.java:922) at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268) at java.lang.Thread.run(Thread.java:536) and then this: NULL Value. entryId So my assumption is that for some reason the system is failing to create and entry id for this case and it is failing. Any ideas on what could cause this? Another funny thing is that our servers are rebooted every sunday morning, the email will then created a ticket in the system. So we have emails that are submitted on let's say a tuesday that do not create tickets until the Sunday reboot. Any help would be greatly appreciated. Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
