The AR System 7.0.01 Windows User Tool is being tested against the 6.03 server as part of Vista compatibility testing. It is currently expected that this testing will be completed by late February / early March. At that time, Vista will be added to the compatibility matrix for AR System 7.0.01. Since the current compatibility matrix shows support for the 7.0.01 WUT against the 6.03 server, this combination will therefore be documented as supported.
Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Tuesday, January 23, 2007 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: Reg: MS Vista OS Pavan, Please open a support issue with Tech support about this. On 1/16/2007 I was informed (by Tech support) of the following: " At this time it is expected that Vista will be added as a supported platform for version 7.0.1 of the User Tool within 90 days of the release of the operating system. Currently there are no plans to certify earlier versions of the User Tool with Vista. " So apparently "a currently supported version of the ARS client" will not be ported to a new OS version when the OS vendor release a new version. Apparently only the "latest version" will be ported. (And since this client is only supported on "Windows", I will not accept that "oh it is to much work to port it to every OS out there" argument.) I have no idea if there are any v7.0.1 ARS client talking to ARS v6.3 Server issues. But if there is even one, then I hope that all the affected customers who may be affected by this BMC decision open ticket right now and maybe... sometime in the next year... BMC will get around to actually supporting the supported versions of their software. <rant> I am a bit touchy about this one because I just saw that "support" closed my issue WITHOUT PROVIDING A FIX FOR THE STATED PROBLEM. The "support" we are getting from BMC does not appear to actually "fix" anything these days. They just write down that at some point in the future they are planning on having a fix, so that means that this issue is now closed. (WHICH IS COMPLETELY WRONG. It is closed when the problem no longer exists and not a second before that.) Oh and BMC defined the "ship date" for Vista to be 1/20/07. Even though it was released to "large customers" (AKA: "Microsoft Volume License customer") in mid Nov 06! So while I have people in my organization using VISTA desktops in late December, BMC defines it as "not a problem" until 1/20, and then they think they will have an answer ready around 4/20? How can they think that is acceptable? </rant> -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/23/07, Pavan Kumar Av (Consultant) <[EMAIL PROTECTED]> wrote: > ** > > > > Hi List, > > > > My Client is looking for upgrading his workstation from present XP to MS Vista OS. As of now we are using ARSystem 6.3 on windows server 2003. Please let me know if BMC has come up with 6.3 USER tool compactable with "MS Vista OS". > > > > > Thanks & Regards, > > Pavan Kumar AV - [Remedy] > HCL - AutoDesk > Work: 408 416 0170 Extn: 5576 > Mobile: +91 98409 95070 > > Home: +91 44 4359 0919 > > Mail To: [EMAIL PROTECTED] > > __20060125_______________________This posting was submitted > with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
