David, That is good to know.
To bad such information is not in the KB for Tech support to spell out for us. (or better yet for us to access.) I think we can all deal with statements like "Forward looking statements ... bla bla bla... things might change..... bla bla bla.... we hope to see ... but can not guarantee..." in the KB articles. :) [ Or did I just not see that KB entry?] All, And I will add... according to apple.com... "Leopard....Coming spring 2007". So there might be hope for the "Mac native browser" as an ARS client yet. :) [ Of course they will have to patch there OS to the latest bleeding edge and hope that Apple did not break anything else in their attempt to fix their browser. :] Or they could just use a browser that works on the Mac right now. :] Netscape 7.2 for OS X 10.1+. (According to my v6.3 compatibility matrix. :) and ARS v7 adds Mozilla v1.7.3 and Firefox v1.5 on the Mac OS X v10.1+ too. Now if only the Safari browser broke in a more obvious way that prevented the user from actually logging in to ARS and getting that "You are connected from another IP address" when they actually try a supported browser on the second attempt. (But I guess that is an RFE for v6.3 which likely will never be seen.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 1/29/07, Easter, David <[EMAIL PROTECTED]> wrote:
> but have yet to figure out what it is. Actually, BMC did work with Apple and figured out what it is. Apple is making changes to the Safari browser in Leopard (Mac OS X 10.5) and BMC is scheduled to pick up support for Safari in the mid-2007 release of AR System to take advantage of those changes. Thanks, -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc.
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