Actually I've gotten good responses for Medium. We had some confusion over a Patch 20 ticket earlier this week but after that the response was great. I entered a medium Midtier question yesterday that had quickest response time of any ticket I've created in 9 years.
Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of "Mario Röhr" Sent: Wednesday, January 31, 2007 7:29 AM To: arslist@ARSLIST.ORG Subject: Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) Hi all, we noticed, that BMC Support reacts on Request that are submitted with priority _Critical'. So you have to submit the requests with Priority:1-Critical.... HTH -------- Original-Nachricht -------- Datum: Tue, 30 Jan 2007 14:19:46 -0600 Von: Tony Worthington <[EMAIL PROTECTED]> An: arslist@ARSLIST.ORG Betreff: Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) > Overheard at the daily BMC support team meeting: "Maybe if we leave the > new tickets alone long enough, they'll find the answer on the arslist and > figure it out for themselves. Then we can follow-up with them in a few > weeks, as the issue is probably solved. Make sure you offer help though; > just in case." > > <insert sounds of BMC rolling in support money> > > *grin* > > -tony > > P.S. These views and opinions are my own and not necessarily those of my > employer. > P.P.S. There are still very good people at BMC Support. > > > > > "Wheeler, Dylan" <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > <arslist@ARSLIST.ORG> > 01/30/2007 01:13 PM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subject > Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) > > > > > > > hah, > Today must be queue clearing day. I got the same thing on a ticket I > opened on the 19th that hasn't been touched. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Watson, Benjamin A. > Sent: Tuesday, January 30, 2007 9:12 AM > To: arslist@ARSLIST.ORG > Subject: Re: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) > > > Amen! > > You're preaching to the chior brother. > > Ben > > -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Tony Worthington > Sent: Tuesday, January 30, 2007 9:21 AM > To: arslist@ARSLIST.ORG > Subject: OT: (ISSXXXXXXXX, 3-Medium) SupID:XXXXXX (rant) > > I love these ticket updates from support. > > The ticket is still in "New" status (having been submitted 01/18/07) and > > there are no updates (other than my original submission) except the > following message: > > > BMC Customer Support <[EMAIL PROTECTED]> wrote on 01/30/2007 > 07:44:05 AM: > > > Dear Tony, > > > > Has your problem (ISSXXXXXXXX) been resolved? Please notify us so we > > can close your issue or continue helping you. > > > > Regards, > > <snip> > > BMC Customer Support > > > "Continue" helping me? How about "start" helping me. Oh, well, > nevermind; not worth the trouble. JUST close it. Not like I needed > help > or anything. > > *grr* > > > > > > CONFIDENTIALITY NOTICE: > This is a transmission from Kohl's Department Stores, Inc. > and may contain information which is confidential and proprietary. > If you are not the addressee, any disclosure, copying or distribution or > use of the contents of this message is expressly prohibited. > If you have received this transmission in error, please destroy it and > notify us immediately at 262-703-7000. > > CAUTION: > Internet and e-mail communications are Kohl's property and Kohl's reserves > the right to retrieve and read any message created, sent and received. > Kohl's reserves the right to monitor messages to or from authorized Kohl's > Associates at any time > without any further consent. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" -- Der GMX SmartSurfer hilft bis zu 70% Ihrer Onlinekosten zu sparen! Ideal für Modem und ISDN: http://www.gmx.net/de/go/smartsurfer -- "Feel free" - 5 GB Mailbox, 50 FreeSMS/Monat ... Jetzt GMX ProMail testen: http://www.gmx.net/de/go/promail _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
