We use Remedy 6.3 and have close to 65,000 tickets in the database. These are spread over thousands of users with most users having 10-15 tickets. However, we use a generic user account to login tickets that don¹t belong to a particular user. This account has accumulated about 15,000 of the 65,000 tickets and it makes searching for tickets that involve that account go rather slowly. Instead of immediate response from the system while going down search results for a particular user, it stalls for 5-30 seconds when the search results are generated on that generic user.
We are wondering what we can do to speed up these searches (if it is at all possible) short of archiving the tickets for that user or creating a new generic username. Any help would be appreciated. Gene geneushinsky OIT - Service Desks Support Manager [EMAIL PROTECTED] | MB 161A | 801.422.2716 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
