One more thing. Just to make sure anybody reading this thread in future is not confused, my issue was NOT being able to get to the KB search window or after getting there, NOT being able to even begin a search.
This issue is different from what Susan and Michelle reported, which is..being able to do the search, but not getting expected results. That's an issue for another day for me. On 2/9/07, Ray T. <[EMAIL PROTECTED]> wrote:
Thanks folks...Axton, Rick, Matt, Dan, The Person I had a secrect conversation with [not telling you who ;) ], Susan, Michelle. Wow, a long list. I now know there are many people with no issues and that it seems my OS, browser, JRE versions are fine. Gotto play with it some more. If I figure this out, I will share with you guys. On 2/8/07, Lucero, Michelle - IST contractor <[EMAIL PROTECTED]> wrote: > > ** > > Hi, Susan: > > > > I am not sure if anyone answered you, but you can find your java version > by going to a command prompt: > > Type "java -version" without the quotes. There is a space between java > and -version. > > > > Ray, > > Like Susan, I haven't had much luck using the Knowledge Base. I'm > usually pretty good at searching reasonable search engines. This one has me > pretty beat down. There are very interesting articles, but none that > typically have anything to do with my search. > > > > It would be great if one was able to use a Boolean search. > > > > Anyway, my environment is: > > Win XP Pro > > IE 6.0.2900.2180.xpsp_sp2_gdr.050301-1519 > > Java version "1.5.0_06" > > > > Thanks, > > Michelle > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Susan Palmer > *Sent:* Thursday, February 08, 2007 1:32 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Anybody able to use Knowledge Base search lately? > > > > ** > > You forced me into checking. I didn't find the topic interesting so I > didn't do it. I don't use the KB that often because I prefer not to be > irritated. > > > > I didn't get any reponses on my first few selections. Apparently I > never use the right words. > > > > But on business time I did get a whole list of entries. I didn't like > the fact I couldn't go back if I wanted to change my search and didn't see > that option pop out at me. > > > > I was using IE 6.0.299.2180 > > Windows XP Pro > > Where do I find my JRE version? ... tell me and I'll look but don't > have time for a treasure hunt > > > > hth, > > Susan > > > > On 2/8/07, *Ray T.* <[EMAIL PROTECTED]> wrote: > > ** > > Hmm. I guess this is not a popular topic. No replies. :( It's a very > simple question folks. Can a few people who are consistently able to use > features on BMC's support site (Knowledgebase, Issues, Downloads, > Documents), reply with your browser type/version, operating system and your > JRE version? > > > > I am trying to figure out why BMC's support site is treating me like > dirt. > > > > Axton: great tip on dealing with "ARERR [9084]: User is currently > connected from another machine". Creative indeed. Thanks! > > > > > On 2/7/07, *Ray T.* <[EMAIL PROTECTED] > wrote: > > Axton, I have bmc.com as a trusted site...in my IE. > > I don't see many people complaining. Can somebody tell me if they are > consistently able to use any of the features (KB, downloads, documents) and, > if you are, what operating system, browser/version/patch & jre version are > you using? Also, if you are connecting throught VPN or not. > > One time yesterday everything was working perfectly for me....for a > brief period. It was like magic. Only changes I had made was that instead of > connecting through VPN I had a direct connection and I had removed JRE/JDK > 1.5.x and left only 1.4.2.x. Everything worked perfectly on IE on the > support site. > > Little later, it stopped working (can't remember anything I might have > done). Today the same story. I am back to square one. VPN/No VPN seems to > make no difference and my JRE version remains at 1.4.2.x. I have Win XP > pro sp2, IE 6.0, Fireforx 1.5.0.9, Netscape 7.2. > > Everybody can't be having such issues and remaining quiet. Or are you? > > > > __20060125_______________________This posting was submitted with HTML in > it___ > > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML > in it___ >
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