I can't speak to your licensing issues, but I do remember getting plugin errors when I changed our server alias from the "real" machine name to an alias.
The fix was to add the dns cname to the localhost file on the machine. This is not the physical server name, but the alias. 127.0.0.1 localhost remedy-qa remedy-qa.cp.ad.kohls.com hth, tony -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 "Sullivan, Neil G CTR USAF AFRL/SNOD" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 02/12/2007 10:14 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Server Alias ** We recently changed the hostid on our server and purged the licenses to the new hostid, but my users are getting the following error if I enter the new hostname in the server alias field. "ARERR [8760] Cannot establish a network connection to the AR System Plug-In server : <server name alias> : RPC: Name to address translation failed - No such hostname". Where I have <server name alias> is the name I see when I go to File -> Server information in the Remedy Administrator tool. This is not the hostname of our current remedy server. It is the name of the old remedy server. I tried to change the name from the Remedy Administrator tool which it let me do, but when I try to log in after restarting the service, I get this error from Remedy Administrator: "This version of the Action Request System(R) is ready for us eor evaluation without purchasing or activating an authorization key. For unlimited capabilities, contact your sales representative or visit www.remedy.com. (ARERR 2877) <server alias I have changed to / current hostname>" Under C:\Program Files\Common Files\AR System\Licenses there is a folder with the old hostname. Do we need to reapply the licenses after chaning the server alias? Will this fix the original error that it cannot connect to the Plug-In server? Neil "Sully" Sullivan Remedy Developer/Administrator AFRL/SNOD Wright Patterson AFB, OH 45433 937-904-9788 __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
