We set up a couple of things. We use a User profile form to keep most of the information about an individual. We then added a button that opens a dialog box that has 2 fields for password. When the person saves the new password the person that changed it and the date and time are pushed back to the User Profile form. This just logs who changed the password and when. The new password is pushed to the User form.
That's just work flow to catch the who and when. We created a permissions group called Dispatcher that's associated with the Help Desk folks. That permissions group is added to the Password field on the User form along with the Assignee permissions.. This allows them to change passwords without admin permissions.. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Tyrone Dee <[EMAIL PROTECTED]> To: Shellman, David Sent: Tue Feb 13 19:42:39 2007 Subject: FW: Question: Administrator - Password Reset Dave – how did you do this? We have 10 members on the help desk who currently have administrator access and I really don’t like this. Thanks. Ty From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shellman, David Sent: Tuesday, February 13, 2007 7:38 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Administrator - Password Reset Not admin but we have set up our help desk with the necessary permissions to change passwords. Dave -------------------------- [EMAIL PROTECTED] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> To: arslist@ARSLIST.ORG <arslist@ARSLIST.ORG> Sent: Tue Feb 13 19:27:44 2007 Subject: Question: Administrator - Password Reset I am curious about what others do when their users need their Remedy Password reset. Do you give your help desk staff administrator permissions to your Remedy Server to reset the users passwords or .....? Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
