Quote "There are two bug records submitted [...] SW00258844 and SW00256255 [...]"
The good thing with the new Support web is, that there is actually no way to search for bug ID's anymore. So even that I have the bug ID's, Im going to query the support manually a few day of the week now, for getting an updated status. One just have to love it.... Cheers from Germany, Robert ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Olds, Kimberly M Sent: Tuesday, February 13, 2007 4:33 PM To: arslist@ARSLIST.ORG Subject: Re: BUG in 7.0.1 patch 001 that is not reported in the Notes ** Tell me about it! I had to track them all down and manually add the URL with the Case ID in the test for the email. I also got this: There are two bug records submitted and our engineers are giving it the highest priority. SW00258844 and SW00256255 They told me that I would be notified when it was corrected. So we shall see. Kim Olds Anne Arundel County Public Schools - Help Desk 410-222-5254 410-222-5611 fax ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Tuesday, February 13, 2007 9:20 AM To: arslist@ARSLIST.ORG Subject: Re: BUG in 7.0.1 patch 001 that is not reported in the Notes That does not sound good at all! We are planning to move to 7.01 and we have numerous email filters that include a hyperlink to the assignee's ticket. What do they mean when they say "....a resolution is expected until Odin"? Ive heard this support talk about various projects like "Thor" or something... Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Olds, Kimberly M Sent: Tuesday, February 13, 2007 7:46 AM To: arslist@ARSLIST.ORG Subject: BUG in 7.0.1 patch 001 that is not reported in the Notes ** FYI. I just finished upgrading to 7.0.1 patch 001 and it breaks the URL link on filter notifications. It is not on the support web. If you use this - as we do - you will need to do the workaround. Kim Olds Anne Arundel County Public Schools - Help Desk 410-222-5254 410-222-5611 fax -----Original Message----- From: BMC Customer Support [mailto:[EMAIL PROTECTED] Sent: Monday, February 12, 2007 11:42 AM To: Olds, Kimberly M Subject: Re: (ISS03069335, 2-High) Hello Kim This is what I received from the team -lead on the web team: "Two AR Server defects have been submitted around this problem: ARS 7.0.1 FCS and Patch 1 - filter notifications do not add a value for "eid=" in Web URL shortcuts, resulting in: http://<server name>/arsys/servlet/ViewFormServlet?form=<form name>&server=<server name>&eid=NULL SW00258844, SW00256255 These are not yet escalated by Server team(s), so a resolution isn't expected until Odin. As a workaround, a customer can add workflow to generate their own URLs in a character field and include that field as part of the notification." Thanks, -Ibrahim Akar __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
