Morning, Just wanted to let you know after days of pouring through logs looking for something that was "missing" according to ARERR 149(AssignEng : A user name must be supplied in the control record () ARERR - 149) that wasn't the problem at all.
Remedy told me that this error message has many meanings and is more of a generic error message; NOT what the message indicates. So, I just wanted to pass this along in the hopes of saving someone else countless hours of searching for some bogus data. It's not necessarily that something is missing,,, it could be anything. After finding this out, I tore apart the workflow,, made a few changes in execution order and a few other things... and it works great. Take care, Mary Dollus -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mary Dollus Sent: Wednesday, February 07, 2007 2:00 PM To: arslist@ARSLIST.ORG Subject: Alerts 3.6 Netcool form Hi All! Has anyone had any success with using the Netcool Alerts 3.6 form to insert a ticket into Incident Management 7.0.1 patch 3 app? Here's the scenario. If we manually create a ticket (or even do it automatically from Netcool) in the Alerts 3.6 form, there is some workflow associated to push a record into the Incident Interface Create form which then uses the OOB Remedy workflow to push the data into the Incident Management form. The ticket is getting inserted into the Incident Management form successfully; however when you open the ticket, attempt to modify it and save it,,,, the ARSystem crashes and then restarts itself. The errors we're getting in the arerror.log are: Mon Feb 5 09:44:45 2007 Dispatch : Cannot establish a network connection to the AR System server (SERVERNAME (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Mon Feb 5 09:45:45 2007 AssignEng : Cannot establish a network connection to the AR System server (SERVERNAME (0) : RPC: Miscellaneous tli error - System error (Connection refused)) ARERR - 90 Mon Feb 5 09:45:45 2007 AssignEng : A user name must be supplied in the control record () ARERR - 149 Mon Feb 5 09:45:45 2007 AssignEng : A user name must be supplied in the control record () ARERR - 149 If I manually enter a ticket in the Incident Interface Create form, the ticket successfully pushes into the Incident management application and can be modified. The problem is occurring if we start with the Alerts 3.6 form, push to the Incident Interface Create form, and then into the Inc Mgmt app... Thanks in advance!! :) Mary Dollus ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
