Short Answer: Vista is scheduled to be added to the compatibility matrix
for the WUT within the next 30-60 days.
Long Answer: The AR System 7.0.01 Remedy User Tool was tested on Vista
Beta 2 and found to behave as expected. BMC is now testing with the GA
version of Vista to confirm that no additional changes were made to
Vista for final release. Once this testing has completed - and assuming
no changes to Vista cause any issues with the Remedy User Tool - Vista
will be added to the compatibility matrix for the WUT.
BMC Remedy will not be testing the "Home" versions of Vista (i.e. Home
Premium and Home Basic). The editions being tested are "Business",
"Enterprise" and "Ultimate".
The 7.0.01 Admin Tool is not being tested on Vista (and will thus not be
added to the 7.0.01 compatibility matrix), but will be tested during the
release cycle of the next minor version of AR System tentatively
scheduled for release in July '07.
To the best of my knowledge, the 7.0.01 WUT can be loaded on the
business editions of Vista today and tested against the 7.0.01 or 6.03
AR System server in preparation for the "official" addition of Vista to
the compatibility matrix. I have not heard of any issues found in
testing so far that would force BMC to patch the WUT. There's always
that chance, of course.
There are no plans to test the 6.03 WUT running on Vista. Customers
wanting to use Vista will need to use the 7.0.01 (or later) WUT.
However, since the 7.0.01 WUT can connect to previous versions of AR
System (e.g. 6.03), customers will not need to upgrade the server to
7.0.01 to take advantage of clients running Vista. Only the WUT would
need to be upgraded.
BTW, IE7 on Windows XP is already supported by 7.0.01 - and this is in
the compatibility matrix for 7.0.01 as per the footnote "(2) Unless
otherwise indicated, the version represents the minimum version
supported. BMC will support a browser version at this level or above."
Since IE6 is listed as the minimum, IE7 is also supported. There is a
known issue with tabbed browsing in IE7, however. This can be seen (for
example) by doing the following:
1.
Log into an AR System based application - for example, the
Incident Management Console in Service Desk
2.
Open a second tab and navigate to another web page - for example
www.google.com <http://www.google.com/>
3.
Switch back to the Incident Management Console and open up a
modal dialog box - for example, "Manage CI Information"
4.
Leave the dialog box open and switch back to the Google tab
5.
The dialog box will stay "on top" of the browser window,
obscuring the Google tab below it. The dialog box can be moved or
minimized, allowing the tab below it to be accessed normally
The easiest workaround is not to use tabs. You could also minimize the
dialog box after moving to the second tab or complete work in the dialog
box prior to switching to the second tab. This issue does not seem to
occur in Firefox. BMC is looking into what can be done to compensate
for this Microsoft behavior in a future release of AR System.
Also note that Vista <> Longhorn. Vista is a client operating system.
Longhorn is Microsoft's next server operating system (They might change
the name before release...). Therefore, AR System Server of Mid-Tier
will not be supported on Vista - just as the Server and Mid-Tier are not
supported on Windows XP. Longhorn is scheduled to release at the end of
2007. Support for Longhorn will be added to AR System server either in
an AR System release scheduled at the same time or, more likely, between
releases in the same manner that Vista will be added between releases.
-David J. Easter
Sr. Product Manager, Service Management Business Unit
BMC Software, Inc.
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Adam Propeck
Sent: Thursday, February 15, 2007 1:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Anyone tried BMC Remedy User or Admin 7.0 on Windows
Vista??
** Admin tool appears to work alright for at least the few things I
tried. The user tool is another story. I encounter errors when opening
the Incident console and incident forms. Error is simply "No such field
ID". On the console, I get it once, and the left navigation fails to
work at all. The actual incident form gives the error quite a few times.
This is running on Vista Home Premium. After install, (IIRC) I get
prompted by Vista to attempt a reinstall with the "recommended" settings
for the app. I'm not sure if it just attempts to do the install again
with compatibility mode or not. I'm on-site with a client, and so I
haven't had much time to play with it yet, and am simply using a WinXP
virtual machine till I get more time. I think I get the same No Such
field ID message when I goto the mid-tier and try to load the INC pages
though, so maybe it's simply an Internet Explorer issue rather than the
tools themselves? Hope that helps a bit. - Adam
On 2/13/07, Sanford, Claire <[EMAIL PROTECTED]> wrote:
We tried it on a test machine and the installer did not
recognize the
OS.
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG ] On Behalf Of Troy Sasso
Sent: Tuesday, February 13, 2007 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Anyone tried BMC Remedy User or Admin 7.0 on Windows
Vista??
Looking to see if anyone has braved the client tools
using Windows Vista yet. I don't see any reference in
the latest version of the compatibility matrix.
Troy
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