Did someone update the Configuration Console for Support Specifics--Step 5: Define Assignment Process? I think if you set the Skill Settings to Assign to First Individual it'll assign only to the first Individual of the group.There would be a Last Modified date from the console.
Thanks Steve On 2/21/07, John Hanson <[EMAIL PROTECTED]> wrote:
** Hello all, Some time last week, the Help Desk form suddenly stopped sending out emails to groups. Instead, the logs show that Remedy is creating one email for only one of the group members instead of one email for each group member. This is only happening with Help Desk - CHG, TSK, and all of the custom apps are not experiencing this and are still sending to all group members. When I first had this issue, the folks in support told me to update the email engine to patch 19, so I did, and everything was fine up until about a week ago. I've gone through various logs and none of them have any records of issues near the time when this first began. Has anyone else seen this before, or have an idea of what might cause this? I'm restarting Remedy this evening to see if that fixes it, but I'd love to have any insight y'all can offer in case it comes up again. ARS 6.3 patch 18 Email engine 6.3 patch 19 Solaris 9 Oracle 9 Thanks, *John Hanson* ***Remedy Administrator/Developer The Standard*** 1100 SW Sixth Avenue Portland, OR 97204 Telephone (971) 321-7153 [EMAIL PROTECTED] __20060125_______________________This posting was submitted with HTML in it___
_______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
