The problem I encountered was directly related to the install restarting the ARS Service which then attempts to restart the email service and the install not seeing the service start. We have done a couple of other ITSM 7 installs and by installing the email engine last the hang ups did not occur. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 27 Feb 2007 2:11 PM Subject: Conundrum - Installing ITSM 7 on 64-bit 2K3 server (AMD)
** Hey listers! So I have been struggling to install ITSM 7 on a Win 2k3 64-bit server. The AR Server install went ok as did the email and approval engine components. When I get to mid-tier the setup would hang at random intervals. It was still consuming 15-18% CPU but was doing nothing. Once I left it for an hour and it made no progress. I wound up loading Tomcat and deploying mid-tier via the WAR file. Next, I installed Atrium 2.01. The first time it hung when I clicked the final “Next” before the installation typically begins. Again, it was consuming 15-18% CPU and doing nothing. I killed it and started again; this time it got to “Restarting BMC Remedy Action Request System Server” before it hung. I watched and there was no attempt made to stop and restart said service. I again killed setup and started over. It just finished installing components and its at the post-install service restart…has been for 5+ minutes now. Has anyone run into this? Windows 2003 Server 64-bit Standard AR 7.01 SQL 2005 64-bit Thanks for the feedback! -Eli __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
