Yup. I also found that sometimes I needed to restart the service (AR System Server) myself because the installer didn't "notice" that its restart had finished. Note that I left the installer running.
The logs in %TEMP% are actually helpful in ITSM7 installs as well. You can watch the installer waiting for the server to come back, etc. -- Tony Worthington [EMAIL PROTECTED] 262-703-5911 Roger Justice <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 02/27/2007 01:32 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Conundrum - Installing ITSM 7 on 64-bit 2K3 server (AMD) ** The problem I encountered was directly related to the install restarting the ARS Service which then attempts to restart the email service and the install not seeing the service start. We have done a couple of other ITSM 7 installs and by installing the email engine last the hang ups did not occur. -----Original Message----- From: [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Tue, 27 Feb 2007 2:11 PM Subject: Conundrum - Installing ITSM 7 on 64-bit 2K3 server (AMD) ** Hey listers! So I have been struggling to install ITSM 7 on a Win 2k3 64-bit server. The AR Server install went ok as did the email and approval engine components. When I get to mid-tier the setup would hang at random intervals. It was still consuming 15-18% CPU but was doing nothing. Once I left it for an hour and it made no progress. I wound up loading Tomcat and deploying mid-tier via the WAR file. Next, I installed Atrium 2.01. The first time it hung when I clicked the final ?Next? before the installation typically begins. Again, it was consuming 15-18% CPU and doing nothing. I killed it and started again; this time it got to ?Restarting BMC Remedy Action Request System Server? before it hung. I watched and there was no attempt made to stop and restart said service. I again killed setup and started over. It just finished installing components and its at the post-install service restart?has been for 5+ minutes now. Has anyone run into this? Windows 2003 Server 64-bit Standard AR 7.01 SQL 2005 64-bit Thanks for the feedback! -Eli __20060125_______________________This posting was submitted with HTML in it___ Check out the new AOL. Most comprehensive set of free safety and security tools, free access to millions of high-quality videos from across the web, free AOL Mail and more. __20060125_______________________This posting was submitted with HTML in it___ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages to or from authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
