Here's another tack. Does anyone have any lessons learned from an ongoing ITSM 7.0 implementation? Even a bullet list of what worked, what didn't, etc.
-- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Friday, February 16, 2007 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Success Stories? As far as I know there are no enterprise-wide ITSM implementations yet. Many companies, including ours are in the middle of the implementation. The same seems to be true for any 'best practices', especially for Operational and Product Categorizations. Even BMC is very vague and sometimes provides conflicting guidance. Rgds, Chris Rom ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
