Ben, that info is helpfull, but what I'm really looking for is a lessons learned from a strategic approach. I guess one item would be "We did not anticipate the effort involved in identifying and correcting bugs in the application. This added X number of weeks to our schedule."
-- Chris Danaceau The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ben Cantatore Sent: Monday, March 05, 2007 3:13 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Success Stories? ** My company is live with it. To implement this we had to fix a lot of bugs. We have gone live with issues that have yet to be resolved, mostly minor. Of major concern is the overview console that isn't working as designed. I suspect what you're looking for is a list we've had to fix ourselves. Its rather huge and intermixed with customizations that were required to accommodate our business rules. I'm still in firefighting mode so that list will have to wait. I'd be happy to answer specific questions if I can. Also its important to note that we converted from ITSP to ITSM so the upgrade path is vastly different. "danaceau, Christopher M" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> 03/05/2007 02:51 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: ITSM 7 Success Stories? Here's another tack. Does anyone have any lessons learned from an ongoing ITSM 7.0 implementation? Even a bullet list of what worked, what didn't, etc. -- Chris Danaceau 703-833-2459 The electronic mail message you have received and any files transmitted with it are confidential and solely for the intended addressee(s)'s attention. Do not divulge, copy, forward, or use the contents, attachments, or information without permission of Fannie Mae. Information contained in this message is provided solely for the purpose stated in the message or its attachment(s) and must not be disclosed to any third party or used for any other purpose without consent of Fannie Mae. If you have received this message and/or any files transmitted with it in error, please delete them from your system, destroy any hard copies of them, and contact the sender. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chris Rom Sent: Friday, February 16, 2007 11:18 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 Success Stories? As far as I know there are no enterprise-wide ITSM implementations yet. Many companies, including ours are in the middle of the implementation. The same seems to be true for any 'best practices', especially for Operational and Product Categorizations. Even BMC is very vague and sometimes provides conflicting guidance. Rgds, Chris Rom ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
