Katherine; Are you using a Preference Server? If yes then every user "must" pick a Timezone in their Preference Record or the Mid-Tier page will "not" load. Test this by updating your perference record then login to Mid-Tier.
Bill Clary Remedy Developer, Tech Solutions Fidelity Information Services "Katherine Hoffner" <[EMAIL PROTECTED]> wrote in message news:<[EMAIL PROTECTED]>... > Hi... > > I am running Remedy 6.3 with Patch 21 and Java 1.4.2 ..._13. Everything > else is working fine except the mid tier. The page waits for the servlet to > start the remedy page and nothing happens. Eventually we just get a white > page. So no one can submit tickets online. We are using the 5.0 New > Atlanda Servlet All of this had to be run in production because I do not > have a dev server > > -- > Katherine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
