Roger, We found that the User Tool must NOT have a TZ setting value for the values to be correct for the 2007 DST range. That lack of a setting however also makes the pre 2007 DST values display incorrectly too. (So pick your poison.)
We added two active links (Only for the User Tool because our Mid-Tier v6.3 patch 21 appears to be ok with or without a client TZ setting.) to our major forms that use a combination of the following workflow... AL #1: zTemp = $PROCESS$ PERFORM-ACTION-GET-PREFERENCE 20123 AL #2: if zTemp != NULL --> Message "Your Time Zone setting was found to have a value. Please review the following information..." Then we do a Run Process: PERFORM-ACTION-OPEN-URL new "http....." To open a quick PDF that we put together to show the user how to clear the setting. We also tried to use the GET/SET preference commands, but they appeared to not become effected for the User Tool until the user logged out and back in. Sigh. But the user doing it via Tools-->Options did become effective immediately. So we opted to let the user set the setting. HTH -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 3/12/07, Nall, Roger <[EMAIL PROTECTED]> wrote:
** You are correct. However, I am the only one in my company using the AR User Preference form. We are a Citrix shop and are not able to use the AR User Preference form across the board until we upgrade to 7.01. It has to do with the way the preference value is stored in the registry. That being said, everyone else uses Citrix to launch Remedy which means they each have a centralized ar.ini file. I am at a loss as to how to proceed from here. Should we remove the TZ values from the ini files and hope they don't reset them? Any ideas are most welcome. Thanks, Roger A. Nall Manager, OSSNMS Remedy T-Mobile USA Desk: 813-348-2556(New) Cell: 973-652-6723 FAX: 813-348-2565 sf49fanv AIM IM RogerNall Yahoo IM
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